All Customer articles – Page 112
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Future LeadersGlobal lessons in diversity and inclusion
The benefits of building an inclusive culture were a hot topic at Shoptalk, as consumers become more conscious about the brands they engage with.
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NewsCarphone Warehouse fined £29m for Geek Squad misselling
Carphone Warehouse has been hit with a £29.1m fine by the FCA for misselling Geek Squad, a mobile phone insurance product, between 2008 and 2015.
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OpinionOpinion: Behind the curve and winning – why being first isn't always right
I grew up in a hyper-competitive family. One of the many mantras in our sports-playing world was: “Perfect practice, makes perfect.” And another, which may account for my stoic attitude to pain and injury, “No blood, no sympathy.”
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NewsThird of shoppers visit high street less often than two years ago
More than a third of customers are visiting their local high street less often than they did two years ago, according to exclusive Retail Week research.
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NewsOasis adds new strapline as part of brand refresh
Oasis has added a new strapline as part of a brand refresh its chief executive says is aimed at “staying in tune with the customer”.
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NewsM&S to team up with Britain's Got Talent
Marks & Spencer has launched its first ever TV sponsorship deal with ITV’s flagship entertainment show Britain’s Got Talent.
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AnalysisAnalysis: Can Waitrose.com really woo Ocado shoppers?
Waitrose & Partners’ owner, the John Lewis Partnership, reaffirmed its plans today to grow the upmarket grocer’s online platform as it prepares to split from Ocado.
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NewsData: Amazon Prime membership hits 15 million in UK
The number of British shoppers signed up to Amazon’s Prime subscription service has hit 15 million, new research has revealed.
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AnalysisAnalysis: How retailers can target Generation Z
Gen Z, who have never known a life without social media or iPhones, will make up almost a third of the global population this year. Does your brand really know how to market to them?
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NewsRetail sales hit by uncertainty around Brexit
Retail sales slipped in February as lingering Brexit uncertainty dented consumer spending.
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NewsThree-quarters of shoppers fear no-deal Brexit food price rises
Over three-quarters of UK shoppers are concerned about the price of supermarket food and drink in the event of a no-deal Brexit.
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AnalysisAnalysis: What happens when retailers get political?
Retailers have traditionally remained neutral on political and societal issues, but times are changing. Should your brands take a stance on contentious matters?
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NewsTed Baker to ape streetwear brands with monthly drops
Ted Baker is set to launch monthly ‘drops’, releasing a limited run of product for just 48 hours every month.
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Retail VoiceHow mobile can turn loyal customers into brand advocates
As Brits reach for their smartphones to ‘go shopping’, retailers need to be thinking mobile-first to provide those perfect customer experiences.
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NewsShop price inflation rates highest in six years
The rate of shop price inflation hit a six-year high in February due to economic uncertainty and ongoing supply chain issues.
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Retail Voice2019’s three key payment technology trends
With consumer desire for speed and efficiency driving new payment technologies, here are the top trends retailers should focus on.
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AnalysisRevealed: Top five retailers for value-driven shoppers
Find out which retailers price-conscious consumers will flock to in 2019 in Retail Week’s new report.
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AnalysisLong read: The future of fashion
As London Fashion Week kicks off, Retail Week looks at what the future holds for the fashion industry, which is in the midst of unprecedented change.
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