All Customer articles – Page 112
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AnalysisAnalysis: How woke is Victoria’s Secret?
Victoria’s Secret’s cancellation of its formerly ratings-topping fashion show and plunging profits are the latest evidence that the brand is losing touch with contemporary consumers. Can it ever regain relevance?
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AnalysisAnalysis: Why has Asos hired a chief growth officer?
Asos has snapped up its first chief growth officer, also the first in a series of executive hires to bolster its leadership team.
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OpinionOpinion: Experiential retail is key to store success in the digital era
It is no secret that traditional ‘bricks and mortar’ retailers have come under intense pressure in the digital era.
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Retail VoiceUpskilling staff is retailers’ top priority
As shopping habits and consumer expectations change, Aptos asks retailers how they are planning for the store of the future.
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AnalysisAnalysis: Kylie Cosmetics – has Coty paid $600m for 170 million Instagram followers?
Global beauty company Coty acquired a 51% stake in celebrity superstar Kylie Jenner’s cosmetics company for a cool $600m this week.
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AnalysisCracker or turkey? The verdict on retail’s Christmas ads
From Edgar the Excitable Dragon to Kevin the Carrot’s musical extravaganza, two advertising agency bosses give their verdicts on who has won retail’s Christmas ad battle.
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VideoWatch: M&S unveils second Christmas advert
M&S has launched its second Christmas advert following “great customer and colleague response” to its first ‘Go Jumpers’ advert.
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NewsCurrys PC World unveils customer testing initiative
Currys PC World has launched an initiative to test the best tech on the market with the help of its customers.
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Retail VoiceCustomers are a disruptive force in retail, so disrupt back
Buying behaviour has changed. Oli Freestone, head of institute at Capita, discusses some of the big shifts and what they mean for retailers looking to win market share.
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Retail VoiceSix ways retailers can thrive on disruption
Retail businesses have always had to deal with flux, but the disruptive nature of change today demands new approaches
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NewsMajority of shoppers say election won’t impact Christmas spend
Over half of shoppers say political uncertainty will have no bearing on their spending this festive season, with the majority planning to spend the same or more this year as they did in 2018.
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GalleryFirst look: Inside John Lewis’ ‘experience playground’
Department store group John Lewis & Partners and grocery stablemate Waitrose & Partners have opened the doors to a new-model store designed to engage consumers more than ever by putting experience and services centre stage.
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CartoonBlower’s retail cartoon: Retailers on the campaign trail
Patrick Blower’s take on this year’s big retail Christmas adverts, coming amid the general election campaign.
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OpinionLeader: The more M&S can be like its Christmas jumper ad, the better
All the big retailers’ Christmas ads are out now and one big name that more than most will hope its seasonal marketing push results in a sack-full of spend is Marks & Spencer.
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AnalysisData: The four new consumer personas retailers should target
Forgottens, Utilitarians, Magpies and Heartfelts – these are the four new shopper personas retailers should build their strategies around, according to a major research report from Retail Week.
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NewsUK Christmas shopping budgets to increase as customers return to stores
UK consumers intend to spend an average of £6 more on Christmas this year and would prefer to buy gifts and food in-store, according to new research from Deloitte.
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GalleryIn pictures: Former BHS store transformed in to UK’s biggest food hall
Market Halls has taken over part of the former BHS store on London’s Oxford Street to open its flagship venue – a 35,000 sq ft food hall.
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Retail VoiceHow to meet consumers’ multichannel expectations
As shopping preferences move between online and offline towards a mixture of both, JRNI’s John Federman details the best in-store practices to attract the multichannel customer.
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VideoWatch: Tesco Christmas ad goes back to the future for centenary celebrations
Tesco has launched its festive advert, featuring a delivery driver and a trip through the years as the retailer celebrates its 100th Christmas.