All Customer articles – Page 114
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OpinionIceland ad shows being on point beats being on screen
There was a time when having Christmas advert banished from TV would have been a sucker punch to festive sales.
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Retail VoiceWhy unplanned employee absence shouldn't be a curse
Last-minute no-shows may be out of retailers' control, but smart technology can resolve staffing and people management issues.
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AnalysisAnalysis: Has Black Friday passed its peak?
Shoppers were apparently reluctant to splash their cash on Black Friday this year, which also brought a polarised performance from bricks-and-mortar stores and online.
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NewsWaitrose cuts back on Tesco price-matching
Waitrose & Partners has scaled back a price-matching scheme with Tesco.
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OpinionRichard Hyman: The Black Friday drug is killing retailers
Black Friday kicks off the last lap in the trading year.
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AnalysisKiddicare founder plots more deals after tech start-up sale
Having built and sold one retail business, entrepreneur Scott Weavers-Wright has done the same again – this time with a tech start-up.
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NewsYounger consumers flock to Black Friday
Younger consumers will out-shop their older counterparts this Black Friday with three quarters of 18- to 24-year-olds planning to partake in the event.
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Retail VoiceThe retail test: are you checking for customer blind spots?
With customer targeting becoming increasingly data driven, timely and focused insights can help retailers avoid strategy blind spots.
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NewsMatalan launches in-house user experience lab
Matalan has established a user experience lab at its head office in a bid to gain a better understanding of its customer.
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CartoonRetail cartoon: John Lewis and Sir Elton step into Christmas
Patrick Blower’s take on John Lewis’ must-see Christmas advert, which this year stars Sir Elton John.
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Video2018's footfall trends and Christmas trading predictions
Springboard marketing and insights director Diane Wehrle provides an analysis of this year’s consumer footfall data.
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OpinionWhat Apple tells us about the changing world of retail
Part of me loved contributing to the ‘30 years of Retail Week’ video recently.
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Retail VoiceFour ways to link digital and physical experiences
Bridging the gap between online and offline is all about giving consumers real-life moments they care about.
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OpinionOpinion: Retailers should be political – if they mean it
It’s been an interesting few weeks in the world of conscious consumerism.
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AnalysisAnalysis: Who's won retail's Christmas ad battle?
The battle for the best Christmas ad is well and truly underway. Two advertising supremos sift the turkeys from the crackers.
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AnalysisBlack Friday – what retailers should expect this year
Black Friday has transformed UK retail in the run-up to Christmas in recent years.
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Retail VoiceThe key to cross-border commerce? It may be simpler than you think
The solution to borderless buying lies with the payment options retailers provide, says Braintree Payments
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VideoWatch: John Lewis unveils Elton John Christmas ad
John Lewis & Partners has launched its Christmas campaign featuring Elton John and the piano he was given as a little boy.
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DataShoppers ‘more likely’ to buy British as Brexit looms
Consumers are “significantly more likely” to buy British produce than they were two years ago as Brexit uncertainty continues to swirl, new data has revealed.