All Customer articles – Page 114
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VideoWatch: Game-changing retail technology from NRF
Every retail tech company worth its salt descended on NRF, each showcasing the latest innovations. Here is Retail Week’s round-up of the technology that might make an impact.
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OpinionOpinion: Ethical consumerism has gone from fad to mainstream
Another Veganuary is upon us, where those who know the difference between a vegan and a Venusian try to add more of the green side to their diet for at least a month.
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VideoWatch: Tesco enlists Mr Blobby to mark centenary year
Tesco is marking 100 years in business by enlisting Mr Blobby to push their new slogan: ‘Prices that will take you back’.
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NewsArcadia drafts in Andy Harding as digital director
Arcadia has hired former House of Fraser and Mothercare executive Andy Harding as its interim digital director, Retail Week can reveal.
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DataInfographic: Two thirds of shoppers set to replace cards with mobile payments
Some 63% of shoppers believe their phones will replace physical credit or debit cards as their main method of payment in five years’ time.
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Retail VoiceHow data can make or break deliveries at Christmas
The festive trading quarter this year has seen most retailers grabbing the online opportunity by the baubles.
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DataGen Z: inside the minds of retail’s chief disruptors
Generation Z consumers view bricks-and-mortar stores as their preferred shopping channel, new Retail Week research has revealed.
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NewsPotential buyers eye up Mahabis
Several interested parties are considering whether to buy upmarket etailer Mahabis following its collapse into administration at the end of last month.
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NewsRetail CVAs increase seven-fold in 2018
The number of large retailers launching company voluntary arrangements (CVAs) increased seven-fold last year, according to Deloitte.
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DataJust 2% shop for presents in week before Christmas
Only 2% of consumers start to shop for presents in the week before Christmas, new data has revealed.
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AnalysisAnalysis: Is the online slowdown a blip or a trend?
Online retail has long been the sturdiest part of a sector struggling to navigate changing consumer appetites.
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DataWatch: How shoppers want to pay online this Christmas
In the lead up to Christmas, Retail Week quizzed shoppers on London’s Carnaby Street to get the lowdown on their online shopping habits.
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Retail VoiceUnlocking the potential of mobile devices in retail
It’s no secret that customer experience has become the key battleground in retail, with boardroom strategies focused around the technology that will help businesses win.
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DataInfographic: What 2,500 consumers want from airport retail
Discounts, convenience and speed of transaction will help airport retail sales take off, a major consumer study reveals.
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Retail VoiceRetailers face major business risks without AI
Wayne Snyder, vice-president for retail industry strategy EMEA at JDA Software, shares insight from new research that unlocks some surprising facts.
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OpinionOpinion: 'Tis the season to welcome everyone's pound
This year marked a turning point for retailers. We saw the profits of high street darling John Lewis drop 99% and, arguably for the first time, challenges extended into ecommerce as Asos issued a shock profit warning.
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AnalysisAnalysis: Seven of the best retail moments of 2018
’Tis the season to be jolly, and Retail Week is celebrating by unwrapping the most light-hearted and affirming retail moments of 2018.
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Retail VoiceWhy the customer experience is not just for Christmas
Black Friday and Cyber Monday are now firmly established in the UK retail calendar. However, while they are great news for consumers, they also devalue brands and retailers.
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AnalysisAnalysis: The biggest tech trends to look out for in 2019
From Amazon Go to automated warehouses, it’s been a big year for retail technology – but what are the innovations that will change how people shop and retailers operate in 2019?
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Retail VoiceRetail must focus on customer to survive Brexit mayhem
With Brexit negotiations disrupting the economy, investment and confidence, renewing focus on customer satisfaction has never been more crucial.