All Customer articles – Page 110
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NewsKlarna rolls out 'buy now, pay later' to stores
Klarna has unveiled plans to extend its ‘buy now, pay later’ scheme to in-store payments.
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NewsThe Hut Group snaps ups luxury hotel chain
The Hut Group has acquired boutique hotel group Eclectic Hotels in a bid to drive exposure of its beauty and wellbeing brands.
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OpinionOpinion: From lacklustre loyalty to mesmerising membership
Loyalty programmes have had a bad press of late. More and more customers have come to see them as uneven exchanges of information.
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AnalysisHow Sainsbury's Coupe plans to accelerate performance
Despite being overshadowed by the CMA’s decision to block its planned merger with Asda, Sainsbury’s chief executive Mike Coupe insisted at today’s results that the future is still bright. We take a look at his plans to move the grocer forward.
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OpinionOpinion: Consumers want the human touch, not touchscreens
If you’ve been watching TV of late, you’ll likely have seen the Microsoft AI advert where an actor makes ambitious claims about “ay-aah”.
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Retail VoiceTwo easy ways to make product returns profitable
Traditionally an area of loss for retailers, product returns can instead become an opportunity to increase revenue and customer satisfaction.
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AnalysisAnalysis: How will AI impact your job?
AI is predicted to transform how retailers operate. We delve into how it will impact the major functions within retail.
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NewsWyevale replaces loyalty points with instant discount
Garden centre retailer Wyevale has changed its loyalty scheme to replace points with an instant discount every time a member shops with it.
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Retail VoiceHow retailers are evolving into ‘intelligent enterprises’
The retail c-suite is focused on automation strategies to drive customer experience and increase operational efficiency, a recent survey has found.
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Retail VoiceFive retail trends that are driving better CX
What lies in store for the future of retail customer experience (CX)? Genesys gives a rundown of the top five trends that should be part of every director’s strategy.
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NewsAldi trials its first ever self-service checkouts
Discount grocer Aldi has launched a trial of its first ever self-service checkout tills at one of its stores.
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VideoWatch: Will Lush's social media blackout bath-bomb?
This week the team delve into Lush’s divisive decision to axe its social media accounts across Twitter, Facebook and Instagram in a bid to stop “fighting with algorithms”.
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AnalysisWatch: A look back at retail’s most iconic adverts
With the news last week that Marks & Spencer has revived its ‘this is not just food’ tagline, Retail Week looks at some of the most iconic retail adverts of all time.
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Retail VoiceHow to prevent shopper transactions from being declined
New payment regulations will increase the security shoppers face when checking out online, but what does this mean for retailers?
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OpinionOpinion: Alexa, is voice the next frontier in retail?
Over the next few years, voice technology will transform how we search, communicate and shop.
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AnalysisAnalysis: Can Julian Dunkerton make Superdry cool again?
As boardroom coups go, this was a particularly bloody one with many a scalp being taken.
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NewsMarks & Spencer revives ‘not just…’ food marketing campaign
Marks & Spencer has reintroduced one of its most successful marketing campaigns as it seeks to build its food business.
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AnalysisAnalysis: the five rules for sustainable growth in 2019
A leadership strategy and KPIs with data and customer experience at their heart will be central to sustained long-term growth, a report from Retail Week reveals.
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NewsConsumer confidence remains negative but stable
Consumer confidence has held steady at -13 this month, according to the GfK consumer confidence survey.
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NewsAO to flick the off switch on TV ads
Online electricals retailer AO.com is to turn off TV advertising and focus on digital campaigns instead.