All Customer articles – Page 129
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AnalysisAnalysis: Can a Saturday job still lead to the top?
Some of UK retail’s biggest names began their career on the shop floor – but is ascending the retail ranks still possible today?
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Retail VoiceHow chatbots create conversational commerce
Chatbots provide retailers with a host of opportunities, from operational efficiencies and enhanced customer experiences to cost saving and intentional selling. Microsoft explores the technology.
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NewsGen Z want new technology, but still value stores
Generation Z are more inclined to use new technology and channels than their older millennial counterparts.
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NewsAndy Harding joins Mothercare as chief customer officer
Former House of Fraser chief customer officer Andy Harding is to join Mothercare in the same role, Retail Week can reveal.
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Report StoreUnleashing Shopping Centre Profitability
How the UK’s top operators are capitalising on untapped potential
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AnalysisOnline secret shopper: Is Ocado the Betamax of grocery?
Ecommerce expert James Hammersley puts the Ocado website through its paces to see if it can match the scale and breadth of the big four online supermarkets.
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OpinionOpinion: Retailers urgently need to invest, not cut
We are at the beginning of the crunch period in retail history. The critical indicators are all there.
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AnalysisRetail diary: Brands take flight and fold for shoppers
Burberry takes flight at Heathrow Terminal 2 and there is an unexpected windfall for Intu shopping centre visitors.
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AnalysisIs Amazon Prime’s subscription the future of delivery?
With Amazon Prime reported to have 80 million subscribers in the US alone, retailers such as Next and food delivery firm Deliveroo are following in its footsteps.
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News
Blippar launches AR-enabled digital advertising
Technology business Blippar has rolled out augmented-reality enabled display advertising that can superimpose products over a user’s surroundings in real time.
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OpinionOpinion: The complex data of the customer journey
Think of that last significant purchase you made. New laptop? A holiday? New sofa? At this time of year maybe it was a new barbecue.
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NewsBreakfast briefing: Sports Direct and Phase Eight
Retail news round-up: Sports Directs ups stake in Debenhams and Phase Eight appoints new online marketing boss.
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OpinionOpinion: Why the new M&S ad campaign is lost on me
Advertising exec Sophie Lewis explains why the new M&S advertising campaign is not the desired silver bullet.
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NewsToday in retail: Spending it well at M&S
M&S today unveiled its new advertising campaign ‘Spend it Well’ in a bid to jump on the experiential bandwagon.
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Retail VoiceThree reasons to join the AI gold rush
Now far from just science fiction, artificial intelligence could be the key to future retail success, as Qubit’s research reveals.
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AnalysisAnalysis: How Shop Direct is evolving with AI
Shop Direct and IBM Watson have teamed up to develop an AI-powered chatbot, but the technology has had implications for the retailer’s wider business.
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VideoWatch: Honey Birdette boss on seducing the UK shopper
As Honey Birdette expands into the UK lingerie market, founder and creative director Eloise Monaghan explains how in-store experience is key to winning customers.
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NewsWatch: M&S launches new 'Spend it Well' campaign
M&S has unveiled a new brand proposition, ‘Spend it Well’, with the launch of a new advertising campaign.
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OpinionNick Bubb’s verdict on Jill McDonald’s move to M&S
Halfords chief executives never seem to last very long, but then M&S clothing managing directors never seem to either.
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AnalysisAnalysis: M&S gains McDonald’s customer focus
The appointment of Halfords chief executive Jill McDonald to one of the most pivotal roles at Marks & Spencer came as a bolt from the blue.