All Customer articles – Page 134
-
AnalysisCES 2017: Maplin boss Oliver Meakin on smart home
Maplin chief executive Oliver Meakin spoke to Retail Week about putting service at the heart of his business and the impact of Brexit on price.
-
AnalysisCES 2017: Is in-store AI a goldmine or a gimmick?
Artificial intelligence was one of the big talking points at CES this year, from driverless cars to and voice-activated devices.
-
AnalysisOnline secret shopper: Where can Argos find growth?
Following the £1.4 billion takeover of Home Retail Group, Argos has new shareholders with high expectations. So where can it find growth?
-
NewsWatch: Tesco launches new ‘Food Love Stories’ campaign
Tesco has launched a new campaign as part of a drive to increase the focus on its food quality credentials.
-
OpinionOpinion: How Lovehoney got its licence to thrill
Lovehoney co-founder Neal Slateford writes how eye-catching licensing deals helped grow the etailer’s sales from £15m to £60m in five years.
-
AnalysisAnalysis: Can Jaeger recapture its heyday?
Jaeger’s recent exodus of senior staff is the latest volatility to hit the retailer, which has had more than its fair share of turbulence.
-
AnalysisRetail resolutions for 2017: Seb James, Dixons Carphone
As the New Year nears, retail bosses tell Retail Week about their resolutions for 2017.
-
OpinionOpinion: Voice search is the next mobile frontier
Ongoing technological change means being ‘mobile first’ is no longer enough to guarantee retail success.
-
AnalysisPrice prevails as number one priority for online shoppers
Price is the number one priority when it comes to the websites online shoppers choose, exclusive Retail Week research has found.
-
AnalysisOpinion: Is Dixons Carphone a digital plumber?
The once humble home is rapidly becoming a complex network requiring new levels of connectivity.
-
VideoWatch: Notonthehighstreet boss talks offline experience
Simon Belsham, boss of the gifting etailer, discusses how physical space can encourage customers to shop online and connect with manufacturers.
-
AnalysisResearch reveals Amazon's Christmas dominance
Latest research shows extent Amazon is disrupting the retail landscape this golden quarter and how competitors can react to the challenge.
-
OpinionOpinion: Retailers must listen to implement change
The clamour for change feels unprecedented. Few people predicted the populist victories seen here and in America but they expose a deep-rooted desire to shift the status quo.
-
GalleryIn pictures: Six of the best Christmas windows
There is more to the season of goodwill than Santa, reindeer and elves when it comes to creating a window display.
-
AnalysisNext-day delivery demand high in younger shoppers
New research has revealed shoppers in younger age brackets have higher expectations when it comes to next-day deliveries in the run-up to Christmas.
-
AnalysisResearch gets inside mind of the UK shopper
A perception of value and knowledge of previous promotions is enticing consumers back to retailers as they shop around for Christmas bargains, new research has found.
-
AnalysisAnalysis: Who won the battle of the Christmas ads?
The battle for the best Christmas ad is well and truly under way. Two advertising supremos sift the turkeys from the crackers.
-
AnalysisNew research shows value of consumer loyalty in 2017
A new shopper study has revealed 92% of the UK is registered with a loyalty scheme, but 20% of shoppers have failed to redeem any points.
-
AnalysisThe impact of Black Friday on Christmas spend
Black Friday is the busiest shopping day of the year, but what impact does the discounting extravaganza have on Christmas spend?
-
NewsWatch: H&M's Wes Anderson-directed Christmas ad
H&M has unveiled its cinematic Christmas advert, directed by US film-maker Wes Anderson and starring Adrien Brody.