All Customer articles – Page 132
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NewsSnapchat is part of the retail journey, says UK boss
Snapchat is becoming an important part of the shopping experience with 72% of its users engaging with the social network while in store, said its UK boss.
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NewsShop Direct's Alex Baldock: 'AI will transform retail'
Shop Direct boss Alex Baldock has said that AI will transform retail, whether retailers choose to let it or try to ignore it.
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NewsGoogle: 'The AI world is coming like a steam train'
“The AI world is coming like a steam train,” Google’s UK head of performance Biren Kalaria said at Retail Week Live this morning.
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NewsHalfords boss McDonald on the retailer’s ‘secret sauce’
Halfords boss Jill McDonald believes the retailer’s customer service proposition will prove to be the “secret sauce” in her strategy.
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VideoWatch: Halfords boss McDonald on the value of services
Halfords boss Jill McDonald visits the Retail Week studio after her speech to explain the importance of services for the retailer’s plans.
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NewsJohn Lewis unveils Partner App in multichannel drive
John Lewis has revealed its plans for a staff app in a bid to strengthen its multichannel capabilities.
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Retail VoiceThree ways to reimagine the role of the store
In the wake of a very turbulent 2016 retailers are re-examining how their stores work, eCommera takes a closer look.
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OpinionRetail surgery: Can online advertising drive store sales?
Can online advertising drive in-store sales?
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Retail VoiceTap into a powerful ageing population
Brands and retailers focusing on millennials should remember the over 65s will be the fastest growing consumer group this century, says Sun Branding Solutions.
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AnalysisAnalysis: How brands are using Snapchat effectively
Snapchat has become the go-to social network for retailers trying to target millennials. UK boss Claire Valoti shares which brands she believes have succeeded on the platform.
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OpinionMajestic’s Rowan Gormley on when not to follow the crowd
The one thing we can be certain about in 2017 – apart from death and taxes – is that there will be change ahead for retailers. It is no longer enough to simply offer good products at competitive prices.
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OpinionOpinion: Putting dynamic pricing back on the shelf
Dynamic pricing has been trialled by a variety of retailers, but hasn’t had a significant roll-out across the sector. Is it worth the investment?
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OpinionOpinion: How Debenhams makes the most of Valentine's Day
Valentine’s Day is upon us and it’s a key trading period for many retailers, including Debenhams.
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AnalysisAnalysis: Five lessons for retailers from JD Wetherspoon
JD Wetherspoon, or ’Spoons as it is affectionately known, has been described as a national institution.
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OpinionAnalysis: Top 10 marketing game-changers in 2017
In a world of connected devices and intelligent interfaces, retailers need to prepare for a tech-enabled future.
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NewsAnn Summers to launch cinema ad campaign
Ann Summers will run its first cinema advert campaign to coincide with the release of the second film instalment of the Fifty Shades of Grey trilogy.
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AnalysisOnline secret shopper: House of Fraser
House of Fraser should focus on ensuring that its customer experience is outstanding, before rushing to invest in a challenger bank.
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NewsMove of the week: Tesco’s retention of Booker’s Wilson
This week’s move is not a new appointment in the conventional sense, but Tesco’s retention of Charles Wilson as part of its merger with Booker could be the most significant ‘hire’ of the year.
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NewsSnapchat extends location tech to bolster retail offer
Snapchat has extended its geofilter technology to allow retailers to advertise to users nearby their stores for up to a year.