All Customer articles – Page 133
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NewsMove of the week: Shop Direct’s new chief executive
The appointment of Henry Birch as the new chief executive of Shop Direct shows the changing face of retail.
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Retail VoiceData collaboration and the new era of customer insight
The benefits of holding data are well understood, with McKinsey research revealing retailers that leverage its full power could increase operating margins by up to 60%.
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OpinionOpinion: Focus on selling well, not price, to survive
It’s only March and we can already see the pressure mounting across retail. The list of distress is already long enough – Mothercare, New Look, Toys R Us, Maplin.
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AnalysisStore of the Week: Kitchen Provisions, Stoke Newington
If you’re going to be a specialist, be special. On the basis of a visit to Kitchen Provisions, good merchandising gives this store an edge.
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OpinionBankruptcy bug is starting to look like an epidemic
The phrase ‘dropping like flies’ has been often on my lips as we witness one retail collapse after another and watch others staggering into intensive care.
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AnalysisAnalysis: Five things retailers can learn from Greggs
Traditionally known as a high street baker, Greggs has transformed its business model since 2013, when it ushered in a new strategy.
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AnalysisIn pictures: King's Cross retail, the story to date
Leisure and retail in King’s Cross continues to evolve. John Ryan takes a look at what’s on offer in anticipation of Coal Drops Yard opening in October.
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AnalysisStore of the Week: Harriet Kelsall, Primrose Hill
In London, the Primrose Hill set enjoy a long street that leads to Regent’s Park, filled with luxury stores and eateries.
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AnalysisWhat are the job roles shaping the future of retail?
Chief intelligence officers, AI resources officers and heads of storytelling; these job roles sound rather fanciful but they will help to define the future of retail.
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AnalysisWatch: Six of retail's best digital marketing campaigns
Retail Week shares inspiration from some of the best digital marketing campaigns across the sector.
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AnalysisIn pictures: Market supermarkets, Italian style
The drive towards market-led supermarket interiors is well-established, but for the best that’s out there, head to Milan. John Ryan reports.
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NewsAldi advert banned for 'promoting alcohol' to children
Aldi has defended one of its Christmas adverts featuring Kevin the Carrot after it was banned for “promoting alcohol” to under-18s.
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AnalysisStore of the Week: Converse's One Star Hotel, London
Not strictly a shop but a pop-up hotel-cum-design installation from Converse, offering a shopping and gig experience and featuring A$AP Nast and Tizzy T
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OpinionDriving our digital future with delivery solutions
Hermes UK chief information officer looks at the innovative digital solutions set to tighten the supply chain and better connect with consumers.
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AnalysisAnalysis: Is your loyalty scheme still relevant?
Loyalty has long been at the heart of retail, but as pressure mounts and competition hots up, retaining existing customers has climbed up the agenda.
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OpinionFollow Nike’s lead and remodel the brand/retail deal
It’s time to rethink economic partnerships and reward stores for their role in sales, no matter in which channel transactions are made.
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Retail VoiceNot every economic downturn need impact your business
Andy Longhorn at Barclays Partner Finance discusses how retailers and consumers can reap the benefits of point-of-sale finance.
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NewsAldi Nord and Aldi Süd step up cooperation
The two operating divisions of European discount giant Aldi are to tighten co-operation across their regions.
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AnalysisStore of the Week: Huawei Experience Store, Milan
Phone and tech shops that actually make you take a second look are pretty thin on the ground, but one that might do so and which opened recently is the Huawei Experience Store in Milan’s CityLife shopping district.
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Retail VoicePayments in 2018: how to meet customer expectations
A laser focus on speed and security will enable brands to give consumers the payment experience they want, writes Andy McDonald.