All Customer articles – Page 138
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AnalysisOnline secret shopper: Tesco Clubcard should encourage trial, not frustrate
Now that companies can understand the ‘why’ as well as the ‘what’, Clubcard should enable Tesco to get smart with customer data.
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NewsCo-op launches new membership scheme after pilot boosts sales and traffic
The Co-op aims to recruit a million new members over the next five years and to increase sales to members so they account for half of the total.
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GalleryStore gallery: H&M's biggest UK store opens at Westfield London
Swedish fashion retail giant H&M opened its biggest UK store at Westfield London on Friday, continuing its British expansion plan at a pace.
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GalleryStore gallery: Why Montreal's retail reputation is hotting up
There is a lot to recommend Montreal as a destination, not least the retail provision that sets it apart from many other cities.
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VideoWatch: How John Lewis offers unique experiences using the latest tech
John Lewis combines its expertise in tech and homeware to showcase how the connected home will impact the lives of shoppers.
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Retail VoiceHow location is driving the next wave of mobile marketing
Global location data management leader Yext shares best practices for using location data to exceed customer expectations.
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GalleryStore gallery: Liberty's Fashion Week windows celebrate its unique heritage
Liberty’s entry in this year’s RIBA window competition celebrates its founder Arthur Liberty’s impact on retail and the fashion industry.
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NewsRetail Week Buzz: David Walmsley on why personalisation must be honest
House of Fraser’s David Walmsley has said that retailers need to approach personalisation “with transparency and honesty”.
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NewsM&S' Bousquet-Chavanne on the new 'best-in-class proposition'
M&S’ customer marketing and online executive director Patrick Bousquet-Chavanne said retailers need to know that the new “best-in-class” can come from outside the industry.
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NewsDelivering Fashion: Amazon Fashion launches first-ever UK TV advert
Amazon Fashion has launched a new TV advertising campaign, its first in Europe, as part of its ongoing bid to break into the fashion market.
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NewsWatch: Ted Baker launches shoppable advert to enhance online offer
Ted Baker has debuted an advert showcasing its latest collection that shoppers can click on to purchase featured clothing items.
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NewsWebinar: Topman, Alliance Healthcare and Carpetright's smarter customer journeys
Hear from an impressive retail panel on how to profit from savvy customer insight by registering for our free webinar on September 22.
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OpinionRetail surgery: How can retailers prevent account takeover fraud?
How can retailers prevent account takeover fraud?
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NewsTesco extends Scan as you Shop tech with store rollout and ad campaign
Tesco is rolling out its handheld scanning devices to a further 20 stores in an effort to drive in-store efficiency for its shoppers.
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OpinionOpinion: Shop Direct shows the way in making personalisation pay
Imagine being able to lay out a store to suit each shopper as they come in, creating a bespoke offer for unique individuals.
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AnalysisPersonalisation: Structure your business to power customer loyalty
Ever since Amazon pioneered personalisation – using data to recommend products to consumers – numerous retailers have followed suit.
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DataData: Which in-store technologies do shoppers rate as cool or creepy?
How do shoppers respond to the new technologies that are being increasingly used by retailers in-store? Do they rate them as cool or creepy?
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NewsWebinar: Striking up an emotional connection with your consumer is crucial
Studies have shown that positive emotions towards a retail brand have a far greater influence on consumer loyalty than trust.
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OpinionOpinion: What the high street can learn from Notonthehighstreet
Despite BHS’s final closure last weekend, retail remains a vibrant and versatile industry as exciting newcomers emerge.
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NewsJoules poaches first-ever chief customer officer from Holland & Barrett
Joules has hired its first-ever chief customer officer from Holland & Barrett, as it restructures its marketing and ecommerce teams.