All articles by Joanna Perry – Page 34
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Opinion
Contact customers with care
Twice in the past week, I have felt let down by the way my data has been used by consumer-facing organisations.
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News
Thresher signs PayPoint deal for convenience
Thresher Group has formalised its relationship with PayPoint by signing a five-year exclusive contract with the bill payment terminal operator.
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News
Tesco reveals its vision for Second Life-style web site
Tesco.com has hinted at some of the developments it is planning to make to its web site to keep up with changing consumer demands.
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News
Tie Rack adopts e-marketing tool to deliver more efficient strategy
Tie Rack is to begin using an online marketing system to create and deliver marketing campaigns to its 240 stores worldwide more efficiently.
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News
Sainsbury’s builds coupon offers with in-store system
Sainsbury’s is to pilot an in-store coupon system to direct offers to customers who do not have a Nectar card and tailor offers for those that do.
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Analysis
All seeing eye
Over the years, surveillance systems have gone from being staffed heavily to hardly at all. The latest breed has raised the bar, using cameras with built-in intelligence that are constantly on the watch. Joanna Perry reports
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News
New Figleaves web tool to let users share info
Figleaves is to add a consumer product research tool to its web site to complement its existing ratings and review service.
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Opinion
Technology must not turn a blind eye
A good policeman uses a combination of knowledge, experience and instinct to determine when to pull a car over or stop and search a suspected criminal on the street.
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News
Direct Wines tests multichannel data capture
Direct Wines is testing a service that allows it to create a single view of its customers across channels.
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Analysis
The wonder of widgets
Mini applications, or widgets, are delivering product information straight to customers’ desktops and turning consumers into brand advocates. Joanna Perry investigates the latest trend
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Opinion
Supply chain is sexy
Unlike buying or marketing, supply chain isn’t up there as one of the sexy functions within retailing. That’s an oversight that this column aims to put right.
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News
Net-A-Porter bolsters growth with database IT
Net-A-Porter has upgraded from a free version of its database software to a paid-for one to support its continued growth.
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News
Galeria Kaufhof tests MagicMirror in giant German RFID tagging trial
Metro-owned German department store Galeria Kaufhof has installed an RFID-enabled changing-room mirror.
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News
Shoppers back in-store IT to cut packaging on goods
Consumers are increasingly open to the idea of using in-store devices to deliver greater product information, according to research by the Institute of Grocery Distribution (IGD).
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Opinion
Two horse race
Looking back at a press release from 2002 it’s clear to see how much the retail software market has consolidated.
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News
SAP to pounce on Business Objects
SAP is to acquire business intelligence specialist Business Objects.
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News
Dutch grocer pilots mobile phone payment system with LogicaCMG
Dutch supermarket C1000 has embarked on a six-month pilot of a payment system that ditches debit cards in favour of mobile phones.
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News
HMV outsources data centre as part of savings drive
HMV Group is in the process of relocating and consolidating its server estate after signing a managed services contract with Syan.
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News
Rail operator tests water with combined retail and ticket shop
The third test store in the trial of a combined ticket office and convenience shop concept operated by Merseyrail will open at the end of the month.
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Opinion
Two horse race
Looking back at a press release from 2002 it’s clear to see how much the retail software market has consolidated.