All articles by Joanna Perry – Page 35
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News
SAP to pounce on Business Objects
SAP is to acquire business intelligence specialist Business Objects.
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Opinion
Credit crunch
Credit may be hard to come by in world financial markets at the moment, but in the IT industry it’s a different matter
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Opinion
Stores play catch up
A quick dash into M&S in Hammersmith yesterday certainly highlighted the point that customer expectations have been raised by the internet.
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News
Carphone plans service alarm roll-out after trial
Carphone Warehouse is planning to roll out a managed service for store security alarms after a successful trial.
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News
I Want One Of Those to slash IT costs with Suse Linux platform
I Want One Of Those is set to reduce its IT operational costs by 10 per cent after standardising its computing platform on Suse Linux Enterprise Server.
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News
Ryman combines processes with integrated software
Ryman is in the process of implementing a single integrated head office system that will cover its financial, inventory management and distribution processes.
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Analysis
The platform for growth
As e-commerce matures, can retailers gain an edge by developing their own web site, or are they better off with a service provider? Joanna Perry reports
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Analysis
A platform for growth
As e-commerce matures, can retailers gain a competitive edge from developing their own web site, or are they better off working with a service provider? Joanna Perry reports
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Analysis
Platform for growth
As e-commerce matures, can retailers gain a competitive edge from developing their own web site, or are they better off working with a service provider? Joanna Perry reports
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News
Tesco.com to tighten up e-mail marketing
Tesco.com is planning to make its e-mail marketing campaigns more targeted after signing up database marketing services company Epsilon International.
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News
Dolcis revamps store systems under new owner
Dolcis has begun a roll-out of a new store system as part of the IT overhaul taking place to separate it from previous owner Alexon Group.
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News
Next ups staff efficiency with management software
Next has improved staff efficiency in its stores after implementing a workforce management system.
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Analysis
In the detail
Millions has been invested in CRM systems, but return on investment focuses on marketing. Joanna Perry reports
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News
Perfume Shop overhauls store communications
The Perfume Shop is migrating its store communications to an electronic format following the roll-out of an intranet application. Store managers now receive about 15 messages a day through the system, in addition to one longer weekly message that provides a summary of the promotional and marketing activity taking place. ...
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News
Woolworths rejigs site after customer survey
Woolworths is making changes to its web site after conducting an online survey of customers’ experiences on the site.
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News
Multichannel retailers trump pure-plays on customer experience
Boots, Marks and Spencer and John Lewis among the high street giants leading the way
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Opinion
Customers are taking control
A new web site combining shopping and social networking allows consumers to give retailers a helping hand
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Analysis
The People Revolution
Dublin department store Arnotts is about to complete a two-year IT overhaul that will be the backbone of future growth. Joanna Perry learns why educating staff has been key to its success