All articles by Joanna Perry – Page 33
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News
Harvey Nics installs CRM tool to profile shoppers
Harvey Nichols has rolled out a customer relationship management (CRM) system to all its tills to raise customer service levels.
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News
Borders plans site relaunch for distinctive feel
Borders is to relaunch its web site in the first quarter of next year, backed by a database of hundreds of thousands of customer e-mail addresses.
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News
Interflora installs smart search to refine results
Interflora has deployed a search tool on its web site that constantly refines results based on past customer behaviour.
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News
Jaeger cracks down on fraud with data-mining tool
Jaeger is implementing a data-mining system to target process inefficiencies and internal fraud.
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News
Co-op distribution rethink lifts stock availability
The Co-op has improved on-shelf availability in the Southeast by using new warehouse management software at its regional distribution centre in Thurrock.
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News
Interflora installs smart search to refine results
Interflora has deployed a search tool on its web site that constantly refines results based on past customer behaviour.
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Analysis
Many hands make light work
Allowing other companies to market your business online can yield easy sales, but there are risks. Joanna Perry says technology can keep activity in check
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News
Tesco IT chief to step down
Tesco IT director Colin Cobain will step down from his role before the end of the year.
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Opinion
Advise staff as well as customers
News emerged last week that hosted CRM software vendor Salesforce.com has been subject to a data theft, after an employee fell victim to a phishing attack.
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Analysis
Net effect for Mosaic
Mosaic has completed its mission to get all its brands online by the end of this year. And, as Joanna Perry finds out, the latest additions are all set for the Christmas period
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Opinion
Customer focus is key to Torex revival
Technology analysts and suppliers have been lecturing retailers on the importance of listening to their customers for a while now.
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News
Habitat ditches paper with stock-taking system
Habitat is to introduce a stock-taking system in time for its January stock audit.
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News
M&S links up with Logicalis to run IT networks
Marks & Spencer has signed a four-year contract with Logicalis to manage its IT networks.
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News
Mamas & Papas set to launch online giftcard
Mamas & Papas is to complement its plastic giftcard, which launched in October, with a virtual giftcard that can be bought online.
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Analysis
Smooth operator
Productivity has rocketed since The Works introduced a workforce management system at its distribution centre. Supply chain chief Diane Smith tells Joanna Perry how it was achieved
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Analysis
Centre of attention
Retailers need to step up a gear with the service they offer through contact centres if they are to meet customers’ expectations this Christmas, writes Joanna Perry
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Analysis
All seeing eye
Over the years, surveillance systems have gone from being staffed heavily to hardly at all. The latest breed has raised the bar, using cameras with built-in intelligence that are constantly on the watch. Joanna Perry reports
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News
Sainsbury’s builds coupon offers with in-store system
Sainsbury’s is to pilot an in-store coupon system to direct offers to customers who do not have a Nectar card and tailor offers for those that do.
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News
New Figleaves web tool to let users share info
Figleaves is to add a consumer product research tool to its web site to complement its existing ratings and review service.