All John Lewis & Partners articles – Page 105
-
AnalysisCustomer Service: Right first time
Giving your store and call centre staff the responsibility and means to solve customer problems can not only turn a negative into a positive but also pay off for the wider business
-
News
John Lewis to upgrade EPoS system to support multichannel
John Lewis is to implement a “quicker and easier” EPoS system as it sets out an integrated multichannel approach for its department store, specialist home store and website offers.
-
News
Green light for Dublin retail development
Dublin’s retail centre was given a boost yesterday when planning authority An Bord Pleanála granted full planning permission for the 800,000 sq ft, retail-led Dublin Central development on the city’s iconic O’Connell Street.
-
OpinionTalking books: the way forward
Walking through the lone example of TK Maxx Woman last week it was hard not to wonder which retailers might do something similar.
-
NewsJohn Lewis reports strong home sales
Sales at John Lewis department stores rose 15.8% last week to £51.4m, helped by strong sales of home products.
-
NewsJohn Lewis at Home wants high street site
John Lewis is seeking a site to trial its John Lewis at Home format in a town centre after the success of its first retail park store in Poole.
-
News
Strong results galvanise John Lewis and Waitrose
John Lewis and Waitrose both produced strong performances in the week of their annual results announcement.
-
AnalysisOnline retail demographics: the law of averages
The average age of internet buyers in Europe is 40. Does this mean multichannel has become truly mass market, and are there still distinctions in the way different groups shop? Joanna Perry investigates
-
AnalysisCapital Shopping Centres opens Eldon Square extension
Capital Shopping Centres may not be a high profile developer but it owns more of the UK’s top 30 centres than any other landlord.
-
NewsFashion and home deliver strong week for John Lewis
John Lewis reported that sales rose 15.9% year on year to £53.2m in its eponymous department stores last week.
-
NewsOnline success at John Lewis
John Lewis has revealed that its online fashion sales have more than doubled since it launched its dedicated fashion website in September.
-
NewsJohn Lewis Partnership pre-tax profits up 9.7%
John Lewis Partnership has reported pre-tax and bonus profits up 9.7% to £306.6m and staff shared a £151.3m bonus pot, 15% of salary.
-
NewsJohn Lewis commercial director takes on 'bricks and clicks'
John Lewis has charged commercial director Andrea O’Donnell with overseeing retail development, format development and retail implementation at the department store chain.
-
NewsJohn Lewis Partnership staff to receive 14% bonus
John Lewis Partnership staff are expected to receive around 14% of their annual salary as a bonus as the retailer reveals strong full-year profits.
-
NewsJohn Lewis defies bad weather with 14.8% sales uplift
Department store chain John Lewis posted a 14.8% sales increase last week to £50.4m, when sales of fashion and home products were strong.
-
AnalysisCustomer service: Let’s get personable
Good management of staff and investment in training to help foster talent is key to maximising efficiency and achieving a consistently excellent service level
-
AnalysisThe ideal store
Which areas of in-store operations do retailers fall down on - and how can they improve them? Joanna Perry finds out
-
NewsJohn Lewis boosts promotional materials with new printers
Department store chain John Lewis has introduced Xerox DocuColor printers to all of its stores allowing it to produce promotional materials more easily on site.
-
NewsFashion drives strong week for John Lewis while lottery win boosts Waitrose bacon butty sales
Department store chain John Lewis recorded an uplift in turnover of 15.1% to £51.9m last week.