All Multichannel articles – Page 124
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OpinionComment: Mobile technology will continue to revolutionise the way we shop
We’ve already heard the major retailers predicting that this Christmas there will be explosive growth in m-commerce as consumers increasingly make purchases from their tablets or smartphones.
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NewsCustomers object to use of their data by retailers
Shoppers have warned retailers off using mobile and bank data as worries over big brother-style intrusion into personal information mounts.
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AnalysisAnalysis: Is Asda’s five-year strategy the right one?
Asda president and chief executive Andy Clarke today unveiled a five-year strategy called Redefining Value Retailing. Retail Week takes a look at the plan in detail.
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NewsSelfridges click-and-collect drive through launches tomorrow
Selfridges will launch its click-and-collect drive through service tomorrow at its Oxford Street flagship store.
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OpinionComment: How Matt Davies put petrol in Halfords’ tank
What difference does it make if 19 seconds are cut from a Chip and PIN transaction time? If there’s not much going through the tills it amounts to the square root of very little.
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NewsMarks & Spencer Sale leads to online delivery delays
Marks & Spencer has warned its customers that they face delays on the delivery of their online shopping after the retailer experienced high demand for its products following its one-day Sale promotion last week.
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NewsRoyal Mail introduces free SMS and email alerts for etailers
Royal Mail has introduced free email and SMS delivery notifications services for online retailers which use its services ahead of the busy Christmas period.
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NewsAmazon to launch Sunday deliveries ahead of Christmas rush
Amazon is to launch a pilot service to deliver on Sundays in London over the crucial Christmas period.
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OpinionComment: Big Brother really is watching at Morrisons
Morrisons has recently teamed up with Telefónica Dynamic Insights, the data arm of the O2 mobile network, to target consumers who shop at other grocers.
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AnalysisAnalysis: Technological innovations track the impact of shopping centres experiences
Digital and technological innovations mean the impact of experiential activities on shopper behaviour can be tracked more closely than ever before. Laura Heywood finds out how retailers and landlords are benefiting.
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OpinionRetail surgery: How can I be prepared for peaks in demand and stop online services from falling over?
When months of planning have gone into preparing for a launch or for peak shopping season, no one wants their site to fall at the last hurdle.
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OpinionComment: Is innovation in retail ambitious enough?
We retailers can justifiably be proud of our ability to innovate - it’s in our blood. Day-in, day-out we create new products, new store and online experiences and a never-ending array of promotional mechanics.
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NewsAsda to offer in-store cash payments for online deliveries
Asda is to introduce a new service to allow shoppers to order online, pay in-store with cash and have the product delivered to home as it unveils plans to merge its three websites into one.
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OpinionComment: Marks & Spencer can learn from Primark’s success
Marks & Spencer boss Marc Bolland this week found himself unveiling a drop in first-half pre-tax profits on the same day as high street rival Primark announced rocketing full-year results.
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NewsOnline sales to break £10bn in December
Consumers are expected to splash out a record £10.8bn online this December, according to industry group IMRG and consultants Capgemini.
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NewsOnline cannot compete with our stores, says Primark’s Weston
Primark owner Associated British Foods boss George Weston has ruled out launching online in the near future and told Retail Week: “Online can’t compete with our bricks and mortar offer”.
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NewsMarks & Spencer posts first-half profit fall
Marks & Spencer chief executive Marc Bolland insisted progress is being made at the bellwether retailer, despite a fall in interim profits.
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NewsRetail sales rise 2.6% in October
Retail sales rose in October following a slowdown the previous month, providing retailers with encouragement in the countdown to Christmas.
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AnalysisAnalysis: Why Ebay's Shutl purchase is only part of the fulfilment story
EBay’s purchase of Shutl is the latest in a long list of delivery innovations and launches in retail this year. Rebecca Thomson takes a look at how this crucial battleground is developing.
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AnalysisAnalysis: Why technology innovation is becoming as important as product innovation
Technological innovation is radically changing shopping and retailers have realised they can’t be passive observers in this process. Rebecca Thomson finds out what they are doing.