All Multichannel articles – Page 127
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AnalysisAnalysis: Wired editor David Rowan on the new rules for retail
Retailers that succeed in removing friction from the purchasing process will triumph in the future, according to editor-in-chief of Wired UK David Rowan.
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AnalysisAnalysis: What will the retail board of the future look like?
Marks & Spencer digital boss Laura Wade-Gery has warned about the dearth of multichannel positions on retail boards, but businesses will likely have to update other top roles too.
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NewsDixons introduces one hour online collection service in Ireland
Dixons has introduced a new collection method in its Irish stores where shoppers will be able to pick up online orders in one hour.
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NewsJohn Lewis redeveloping legacy systems to build omnichannel infrastructure
John Lewis is carrying out a “comprehensive slum redevelopment”, ripping out between 50 and 60 old systems and replacing them with more modern systems that have clear interfaces and can be linked more easily.
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OpinionComment: Product curation adds value to shopping
Working in executive search means that every week I have the privilege of talking to interesting people.
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AnalysisAnalysis: Why teenage Generation Z shoppers are different
Today’s teenagers are growing up amid a digital revolution, and retail has some work to do if it’s going to keep up.
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OpinionNick Bubb’s verdict: Is the rising tide lifting House of Fraser’s yacht?
Despite impressive online sales growth, helpful autumn weather and rising consumer confidence, is House of Fraser rising with the tide?
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OpinionComment: Argos' tie-up with eBay could be a game-changer
Argos’ pilot with online giant eBay, enabling customers of 50 sellers on the marketplace to collect orders from 150 stores, looks inspired.
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NewsArgos and eBay ink in-store collection deal
Marketplace giant eBay has agreed a deal with Argos to allow shoppers to collect online orders in the latter’s stores.
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OpinionComment: Why in-store technology is just part of the selling process
The days of the unassisted sell, courtesy of a bank of iPads, are not just numbered, they’re probably done and dusted.
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AnalysisAnalysis: Reporting season provides retail health check
Some of retail’s biggest names have updated on their performance, giving an insight into their outlook on shopper trends, the high street and the economy.
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AnalysisAnalysis: Battle lines redrawn in online fulfilment war
Fulfilment of online orders has become a fiercely fought battleground as retailers tussle to entice customers in a crowded market. Laura Heywood finds out what new weapons are being deployed.
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AnalysisAnalysis: Which multichannel gadgetry really presses shoppers' buttons?
Multichannel gadgetry is high on retailers’ investment agenda. Sarah Butler investigates which technologies are genuinely improving the customer experience and which are detracting from it.
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AnalysisAnalysis: How can retailers prepare for the mobile revolution?
As mobile technology continues to influence the virtual and physical shopping experience, Jon Severs looks at how retailers can prepare for the mobile revolution.
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Analysis
Analysis: Multichannel makeovers create valuable returns
For any retailer, taking a step back and giving the business a multichannel makeover can be a valuable exercise. Glynn Davis examines retailers’ strategies for improving their operating models.
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OpinionComment: Technological innovations answer shoppers' demands
Consumers have always been demanding. Whether it’s more information, the newest model or a bigger size, fulfilling such demands has been the fundamental role of the shopkeeper for centuries.
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NewsM&S digital boss bemoans dearth of multichannel directors
The lack of multichannel directors on retail boards is hampering the long-term development of digital initiatives, according to Marks & Spencer ecommerce boss Laura Wade-Gery.
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InterviewInterview: M&S digital boss Wade-Gery on multichannel transformation
Big changes are on the horizon for Marks & Spencer’s multichannel business. Laura Heywood talks to ecommerce boss Laura Wade-Gery about how she’s making the web the retailer’s flagship store.
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NewsShoppers shun m-commerce as retailers hope for mobile Christmas
The majority of shoppers are yet to embrace m-commerce and have no plans to over the next year despite retailers forecasting a “mobile Christmas” this year.
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OpinionComment: Evaluating customers' experience is vital
Having worked hard for our money we want to enjoy the whole experience of spending it.