All Multichannel articles – Page 130
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AnalysisAnalysis: Planning for unforeseen problems this Christmas
Christmas is a time when retailers need to dazzle, but problems can arise unexpectedly. Laura Heywood reports on
the logistical essentials key to meeting customer expectations. -
NewsMarks & Spencer increases efforts to solve Castle Donington IT glitches
Marks & Spencer has ramped up efforts to solve the IT problems it is experiencing at its Castle Donington distribution centre.
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AnalysisAnalysis: How Walmart has developed its mobile Scan and Go service
One of the many advantages of mobile payment is significantly expanding CRM reach, getting to know about a far greater percentage of all of a shopper’s purchases. Nowhere is this more attractive than with Walmart, which has never had (and still doesn’t) a traditional CRM.
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OpinionComment: New Look enjoys a new lease of life
New Look was in the headlines this week after revealing plans to introduce concessions such as nail bars into its stores in order to increase shoppers’ dwell time.
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NewsAsda to accelerate investment in bricks and clicks as sales edge up
Asda like-for-likes edged up 0.7%, excluding VAT and fuel, in the 12 weeks to July 5 as the grocer unveiled plans to accelerate investment in its bricks and clicks strategy.
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AnalysisAnalysis: What is the next phase of the ecommerce revolution?
It’s not just pure-plays leading the way in ecommerce evolution, bricks-and-mortar retailers are fast becoming bona fide etail experts. Matthew Valentine outlines the key trends emerging.
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AnalysisWebsite review: Maplin Vs Currys
Phil Woodward, chief executive at HipSnip, shares his view of good and bad sites.
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OpinionRetail surgery: How can automating back-end processes improve my ecommerce operation?
How can automating back-end processes improve my ecommerce operation?
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OpinionNick Bubb’s Verdict: Shopping Centres - Can they adapt to an online shopping world?
Shopping centres have a tough job to compete with online retailing these days, but the big landlords seem surprisingly confident.
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NewsAquascutum relaunches website to widen its appeal
Aquascutum is relaunching its website this month as it aims to build its multichannel business and widen its customer base.
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OpinionComment: How reliable a source of growth is international retailing?
With demand flat and most retailers having too many stores, genuine growth has become challenging to achieve and sustain.
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NewsJohn Lewis to trial online personal shopper service after innovation competition
John Lewis is to trial an online personal shopper service for womenswear after staging an internal competition for innovative technology-led ideas.
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NewsDFS to relaunch website as tablet traffic reaches 33%
DFS is relaunching its website this month to better appeal to the growing number of shoppers accessing its digital offer via tablets.
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OpinionComment: What Bezos's Washington Post deal says about retail and HMV
Amazon is as much a media business as it is a retailer, so are there retail lessons to be learned from the etailer’s founder Jeff Bezos’s acquisition of US newspaper the Washington Post?
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AnalysisMobile site review: Mothercare Vs Babies R Us
Vicky Wilkinson, senior planner at Savvy Marketing, shares her view of good and bad sites.
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OpinionBlog: Nordstrum stops tracking shoppers' mobiles in-store
US department store chain Nordstrum has stopped collecting data from shoppers’ mobile phones in store, partly because of complaints it received from shoppers.
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Analysis
Infographic: How speed is increasingly vital in retail
New research from Worldpay has shown that speed is the most important consideration for time poor consumers. Retail Week takes a look at how speed is affecting shopper perceptions.
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AnalysisAnalysis: Hudson’s Bay Company's acquisition of Saks at a glance
Following Hudson’s Bay Company’s purchase of high-end department store Saks, Retail Week takes a closer look at the two companies.
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AnalysisAnalysis: Top Christmas gifts predicted by retailers
Christmas success of course means stocking the right products. Retail Week looks at some of the lines that retailers hope will end up under shoppers’ trees.
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AnalysisWebsite review: The White Company Vs Laura Ashley
Dave Gurney, managing director at Alchemetrics, shares his view of good and bad sites.