All Multichannel articles – Page 130
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OpinionComment: Old-fashioned customer service goes a long way in retail
The battle between online and multichannel retailers shows no sign of abating, despite the Government seemingly dismissing the call for an online sales tax.
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NewsInnovation: US grocer launches own mobile wallet for drive-thru payment
Harris Teeter, a grocery chain with 200 stores in eight states across the US, is piloting its own mobile wallet in a bid to make its drive-thru click and collect service faster.
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AnalysisRetail Week Ecommerce Summit: Best practice in etailing
The Retail Week Ecommerce Summit will explore the latest developments in etailing and feature businesses that are thriving. Rebecca Thomson outlines some of the highlights.
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OpinionComment: Putting customer service first? Some retailers are having a laugh
Having been to the US on holiday I was reminded of my father, who always said Americans smile from the teeth outwards.
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OpinionComment: Amazon - Sales are vanity, profit is sanity and cash is reality
I’m often reminded of the saying “sales are vanity, profit is sanity and cash is reality” when reading reports on retailers’ financial performance.
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NewsThe Co-op unveils plans for online grocery launch
The Co-operative is to log on to the £6.1bn online grocery market as food boss Steve Murrells bids to drag the mutual into the digital age.
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OpinionRetail surgery: Is it possible to adapt my existing supply chain to fully embrace multichannel?
Is it possible to adapt my existing supply chain to fully embrace multichannel?
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AnalysisAnalysis: How technology is transforming retail
Next month’s Retail Week Technology Summit will assess the key issues facing IT directors. Jennifer Creevy outlines six crucial themes among the many to be discussed.
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AnalysisAnalysis: Planning for unforeseen problems this Christmas
Christmas is a time when retailers need to dazzle, but problems can arise unexpectedly. Laura Heywood reports on
the logistical essentials key to meeting customer expectations. -
NewsMarks & Spencer increases efforts to solve Castle Donington IT glitches
Marks & Spencer has ramped up efforts to solve the IT problems it is experiencing at its Castle Donington distribution centre.
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AnalysisAnalysis: How Walmart has developed its mobile Scan and Go service
One of the many advantages of mobile payment is significantly expanding CRM reach, getting to know about a far greater percentage of all of a shopper’s purchases. Nowhere is this more attractive than with Walmart, which has never had (and still doesn’t) a traditional CRM.
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OpinionComment: New Look enjoys a new lease of life
New Look was in the headlines this week after revealing plans to introduce concessions such as nail bars into its stores in order to increase shoppers’ dwell time.
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NewsAsda to accelerate investment in bricks and clicks as sales edge up
Asda like-for-likes edged up 0.7%, excluding VAT and fuel, in the 12 weeks to July 5 as the grocer unveiled plans to accelerate investment in its bricks and clicks strategy.
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AnalysisAnalysis: What is the next phase of the ecommerce revolution?
It’s not just pure-plays leading the way in ecommerce evolution, bricks-and-mortar retailers are fast becoming bona fide etail experts. Matthew Valentine outlines the key trends emerging.
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AnalysisWebsite review: Maplin Vs Currys
Phil Woodward, chief executive at HipSnip, shares his view of good and bad sites.
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OpinionRetail surgery: How can automating back-end processes improve my ecommerce operation?
How can automating back-end processes improve my ecommerce operation?
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OpinionNick Bubb’s Verdict: Shopping Centres - Can they adapt to an online shopping world?
Shopping centres have a tough job to compete with online retailing these days, but the big landlords seem surprisingly confident.
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NewsAquascutum relaunches website to widen its appeal
Aquascutum is relaunching its website this month as it aims to build its multichannel business and widen its customer base.
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OpinionComment: How reliable a source of growth is international retailing?
With demand flat and most retailers having too many stores, genuine growth has become challenging to achieve and sustain.
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NewsJohn Lewis to trial online personal shopper service after innovation competition
John Lewis is to trial an online personal shopper service for womenswear after staging an internal competition for innovative technology-led ideas.