All Multichannel articles – Page 164
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OpinionDelivery experience comes of age
The delivery experience is fast becoming a major differentiator for retailers.
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AnalysisConsumer insight: Gap in the over 60s retail market
The UK’s population is ageing, making the over-60s an increasingly important consumer market. Rebecca Thomson meets consumers from that generation to find out how they shop, what the industry needs to improve and which retailers are winning their custom.
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NewsPoundland tries out new payment options
Single-price retailer Poundland is considering the launch of payment options including contactless and self-service checkouts as it seeks to improve the in-store experience.
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OpinionBeating the wet weather
The strengths of department store group Debenhams’ strategy shone through in last week’s update.
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AnalysisAnalysis: How mobile point of sale can cut queues
The idea of using mobile point of sale devices to reduce queues is not a new concept, but the belief has always—logically enough—been that the line will accelerate solely based on how many shoppers can be checked out with the mobile units.
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OpinionComment: Providing a better coupon experience
The rise of couponing over the last year appears irresistible, with 230 million redemptions made in 2011 alone.
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NewsFortnum & Mason raids Selfridges for its new chief executive
Fortnum & Mason has appointed Selfridges director Ewan Venters as chief executive, replacing Beverley Aspinall who left the business in April.
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NewsMadonna's Material Girl range to launch in Freemans and Grattan
Madonna’s clothing line Material Girl will be available in the UK from September as Freemans owner Otto buys the European rights to the brand.
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NewsGovernment puts pressure on Lloyds to repay Farepak customers
The Government is putting more pressure on Lloyds Banking Group to repay Farepak customers who lost Christmas savings when it collapsed in 2006.
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AnalysisTransatlantic tie-up creates healthy future for Alliance Boots
Stefano Pessina of Alliance Boots and Gregory Wasson of Walgreens tell Tiffany Holland about their plans to create a strong global partnership.
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AnalysisThe changing world of electricals retailing
Electricals retailing has become an increasing challenge over the past 20 years. Rebecca Thomson looks at how it has changed.
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AnalysisProfile: Alex Baldock, chief executive, Shop Direct
The former banker who has always had his eye on retail can’t wait to get stuck into his new role as boss of Shop Direct.
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NewsVideo: George at Asda debuts augmented reality T-shirts
George at Asda is stocking the UK’s first augmented reality T-shirts.
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NewsMFI’s Favell drafted in at Bathstore
Former MFI chief executive Gary Favell has been hired as the new boss of Bathstore after the big-ticket retailer was bought by investment firm Endless last month.
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OpinionShapland shapes up for Carpetright challenge
After only six weeks in the job, no one was expecting a miracle from new Carpetright chief executive Darren Shapland in this week’s annual results – in fact the market was braced for bad news following a succession of profit warnings.
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NewsOcado takes on specialists with dedicated websites
Pets, DIY and health and beauty to become new battlegrounds.
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NewsHomebase: Evolution of the shed format
Poor weather hit sales but the retailer continues to focus on store formats and big-ticket items.
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AnalysisKesa rebrands following lacklustre financial results
Kesa Electricals has revealed a business restructure and a new focus on multichannel retailing across its European network.
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AnalysisSites: New Look Vs H&M
Dan Parker, Chief executive of Sponge, shares his view of good and bad websites.