All Multichannel articles – Page 192
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OpinionHouse of Fraser future shop
The opening of a House of Fraser.com store in Aberdeen’s Union Square is certainly a departure from department store norms, but is this still shopping?
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GalleryMarks & Spencer, Edgware Road, London
Style Online, Kiosk Corner, call it what you will, the new digital area just inside the door of the Marks & Spencer store on Edgware Road is perfectly placed for time-pressed shoppers.
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NewsVideo: Delivering the best customer service
At the Skillsmart Retail, World Host Conference, 100 retailers met to discuss customer service standards in the UK.
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GalleryIn Pictures: House of Fraser.com, Aberdeen, opens today
House of Fraser has revealed pictures of its click and collect store, House of Fraser.com, which opened today in Aberdeen’s Union Square shopping centre.
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NewsGame launches new payment system to capture digital spend
Game has launched a new way of paying for its products as it aims to capture share in the digital games market.
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AnalysisAnalysis: Do retailers need loyalty cards to analyse customer behaviour?
Customer data is the holy grail of modern retail. The insight into buying habits and preferences it brings is second to none, and retail success can prove hard to come by without the knowledge it provides.
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AnalysisAsda Toy price comparison
Aggressive and ambitious, Asda’s latest campaign pits it head-to-head with Argos and starts a price war on toys.
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NewsHigh street bargains hurt UK sales at Asos
Nick Robertson blames promotional high street for UK sales slowdown.
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NewsRetail suffers as bad news hits confidence
The overall market was up but retail shares were down over the week, with a raft of bad news and concern about consumer confidence hitting the stores sector.
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AnalysisHow to best use the data you’ve got
Every business has piles of data, and some of it isn’t being put to as much use as it could be. Jessica Twentyman finds out how to make use of the data you already own.
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NewsSuperstore roll-out on the cards for Kiddicare
Morrisons-owned nursery retailer to open national chain of destination stores in multichannel push.
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AnalysisA single customer view
Linking up customer data across the different shopping channels is still a challenge for retailers. Rebecca Thomson finds out how they can approach it depending on their business’ needs.
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OpinionUnderstanding your customers’ needs
Customer insight has come into its own over the last year or so. From the days when only the big grocers took it seriously, now every retailer must have a strong idea of who their customers are and what they want.
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AnalysisMaking sense of unstructured data
Unstructured data holds endless possibilities, as retailers such as Macy’s are proving. Rebecca Thomson finds out why it’s worth using.
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OpinionWHSmith pushes the envelope
WHSmith has never been the most exciting of retailers. In the last few years its City updates have followed the same reassuring yet predictable path – rising profits as further cost savings are found, and falling sales, particularly in its high street arm.
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OpinionThe importance of start-up spirit
New businesses and job creation will be driven by entrepreneurs, says David Wild.
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AnalysisWiggle room
From humble roots Wiggle has grown to be a multinational etail pioneer – and now it is even considering stores. Nicola Harrison reports.
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NewsNew Oddbins owners plot comeback strategy
Wine and spirits retailer Oddbins, which has been relaunched under new owners, will focus on product range, pricing and store layout under a new management team.
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AnalysisWhich 100 brands are providing the best customer experience?
Amazon’s done it again. In a survey of more than 7,000 shoppers, the online giant has topped the list of the best brands for overall customer experience.
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NewsWatches of Switzerland launches transactional website
Jewellery group Aurum has launched a transactional website for its Watches of Switzerland brand.