All Multichannel articles – Page 192
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NewsRetail suffers as bad news hits confidence
The overall market was up but retail shares were down over the week, with a raft of bad news and concern about consumer confidence hitting the stores sector.
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AnalysisHow to best use the data you’ve got
Every business has piles of data, and some of it isn’t being put to as much use as it could be. Jessica Twentyman finds out how to make use of the data you already own.
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NewsSuperstore roll-out on the cards for Kiddicare
Morrisons-owned nursery retailer to open national chain of destination stores in multichannel push.
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AnalysisA single customer view
Linking up customer data across the different shopping channels is still a challenge for retailers. Rebecca Thomson finds out how they can approach it depending on their business’ needs.
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OpinionUnderstanding your customers’ needs
Customer insight has come into its own over the last year or so. From the days when only the big grocers took it seriously, now every retailer must have a strong idea of who their customers are and what they want.
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AnalysisMaking sense of unstructured data
Unstructured data holds endless possibilities, as retailers such as Macy’s are proving. Rebecca Thomson finds out why it’s worth using.
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OpinionWHSmith pushes the envelope
WHSmith has never been the most exciting of retailers. In the last few years its City updates have followed the same reassuring yet predictable path – rising profits as further cost savings are found, and falling sales, particularly in its high street arm.
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OpinionThe importance of start-up spirit
New businesses and job creation will be driven by entrepreneurs, says David Wild.
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AnalysisWiggle room
From humble roots Wiggle has grown to be a multinational etail pioneer – and now it is even considering stores. Nicola Harrison reports.
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NewsNew Oddbins owners plot comeback strategy
Wine and spirits retailer Oddbins, which has been relaunched under new owners, will focus on product range, pricing and store layout under a new management team.
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AnalysisWhich 100 brands are providing the best customer experience?
Amazon’s done it again. In a survey of more than 7,000 shoppers, the online giant has topped the list of the best brands for overall customer experience.
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NewsWatches of Switzerland launches transactional website
Jewellery group Aurum has launched a transactional website for its Watches of Switzerland brand.
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NewsFigleaves in profit but N Brown warns confidence is waning
N Brown’s etail lingerie business Figleaves has made a half-year profit for the first time in its history, but the home shopping fashion group faces an uphill battle until the end of the year as consumer confidence deteriorates.
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NewsWHSmith claims e-reader first with Kobo partnership
Bookseller and stationer WHSmith has struck a deal to launch Kobo wifi touchscreen e-readers in the UK.
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OpinionHow can we win back customers’ trust?
One of the most striking findings of this year’s Retail Proposition Strength Index, launched by OC&C at the World Retail Congress two weeks ago, was that customers’ trust in retail brands is in sharp decline.
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AnalysisToys R Us focuses on key trends as Christmas looms
Toys R Us has revealed the four top trends that it expects to influence toy sales in the months leading up to Christmas.
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AnalysisEmerging retailers: Still flying high?
Two years ago, 10 of the top emerging retailers gathered for a Retail Week photo shoot at the top of London’s Gherkin. Today, Charlotte Hardie revisits them to find out how they have fared amid the trials and tribulations of the continued downturn.
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NewsMarks & Spencer launches French website
Marks & Spencer has returned to France with the launch of its new website in the country.
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OpinionThe future's multichannel
The good news for retail property is it’s becoming very clear that - with a handful of the very largest exceptions - the future is multichannel, not pure-play.
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NewsFirst glimpse of House of Fraser click and collect store
House of Fraser will open two House of Fraser.com stores this month, providing a click and collect offer in 1,500 sq ft units.