All Multichannel articles – Page 189
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NewsPost-sales service vital for multichannel offer
As multichannel sales continue to rise, retailers aim to make customer experience and service consistent across all channels.
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OpinionComment: Home Retail Group needs more emphasis on click-and-collect
Home Retail Group is far from the only high-profile retailer facing declining fortunes and Retail Week Knowledge Bank’s profile tracks the detail and analyses the numbers behind the headlines for both Argos and Homebase.
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OpinionLook hard enough, and retail’s glass is half full
The Chancellor’s Autumn Statement will have prompted a brief sigh of relief from retailers.
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NewsNew Wickes boss Simon King ‘excited’ by the challenge ahead
Wickes new boss Simon King hopes to bring strong leadership qualities to the DIY retailer after being appointed managing director.
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News‘Affection’ for MFI will help online relaunch
The new boss of revived furniture retailer MFI has insisted the brand still has resonance.
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AnalysisTV shopping: What do retailers need to know?
Bonmarché is joining retailers such as Argos by moving into the TV shopping market as another way to reach consumers
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OpinionA future for fashion retail
Fashion retailers can’t afford to put barriers in the way of customers who want to make purchases. Technology will be crucial to the customer experience they deliver next year.
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Analysis
Sites: Etsy Vs Banana Republic
Anton Gething, Product director at nToklo, shares his view of good and bad websites.
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AnalysisStores that click all of the boxes
Multichannel has transformed shopping and forced big changes to the way retailers and landlords do business. Ben Cooper finds out how multichannel is revolutionising the out-of-town market.
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OpinionThe move out of town
Bright spots may be hard to find in the retail sector at the moment, but those involved in retail parks can claim that this is one of them
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OpinionONS figures go viral
I’ve been resisting it for years, but a couple of weeks ago I finally tiptoed into Twitterland.
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NewsArcadia takes margin hit as it shoulders VAT rise
Topshop-owner takes heart from young fashion, online and overseas despite fall in profits
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AnalysisMothercare: The mother of all challenges
Maternity specialist Mothercare, alarmed by a sudden drop in sales, has launched a restorative operational review. Gemma Goldfingle reports on the outlook for the retailer.
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OpinionTough times in retailing create opportunities
The pressure is on, but when the going gets tough the tough get going, says Lord Kirkham.
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OpinionRetailers must engage their customers as individuals
In a highly competitive marketplace, retailers need to differentiate themselves and stand out from their competitors.
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AnalysisMultichannel Now: Executive Summary
Retail Week brings you highlights of our second definitive report into the state of multichannel retailing in the UK.
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OpinionA year is a long time in multichannel
The definitive guide to the multichannel strategies of the largest UK retailers.
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NewsGilt takes golden UK opportunity
US private Sale giant Gilt is making a play for the UK market, which it believes will be its top performing overseas territory as it launches international shipping.
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NewsMega Monday sparks battle for festive spend
Retailers have kick-started the race for online Christmas spend this week with a raft of offers as they capitalise on Mega Monday, traditionally the busiest day of the year for etailers.
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NewsUS expansion top priority for etailer Very
Shop Direct-owned fashion etailer Very.co.uk has pushed the button on its international launch and expects that overseas business will be bigger than its domestic business in the next five to 10 years.