All Personalisation & analytics articles – Page 10
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AnalysisAnalysis: Cautious optimism in uncertain times for the retail sector
Retail 2015, produced by Retail Week in association with Kurt Salmon, reveals what industry chiefs really think about prospects for 2015.
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OpinionComment: Retail trends for 2015 to include selfies and strangely shaped veg
Amid the challenges of 2015 retailers must remember that price isn’t everything in order to keep the fun in the shopping experience.
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AnalysisStart-up of the week: In-store optimisation platform Monolith
Start-ups in retail technology are growing quickly and Retail Week is highlighting some of the best. This week Monolith is in the spotlight.
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AnalysisAsos begins testing personalised recommendation feature
Asos has begun testing a feature called Asos Recommendations that will suggest products from brands and categories consumers already shop from.
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AnalysisStart-up of the week: In-store analytics platform Presence Orb
Start-ups in retail technology are growing and Retail Week is highlighting some of the best. This week Presence Orb is in the spotlight.
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NewsShop Direct reports a Very merry Christmas with sales up 4%
Shop Direct has reported a 4% rise in total group sales over Christmas, as the home-shopping group said Black Friday was its busiest trading day on record.
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NewsNRF: What chief information officers are prioritising for 2015
An NRF panel of IT bosses discussed the challenges they will face this year, from tightening security to dealing with data.
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NewsWaitrose to roll out real-time feedback system for store shoppers
Waitrose has entered into a partnership to deliver a new real-time customer feedback system across its convenience stores.
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AnalysisAnalysis: How Shop Direct came back from its golden quarter IT meltdown
Shop Direct has turned its website around from going down during peak trading times two years ago to achieving 100% availability last year.
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OpinionHow can I move away from siloed working?
With Forrester Research reporting that the web will influence $1.8trn (£1.15trn) of retail sales by 2017, there is increasing pressure on retailers and brands to ensure their departments and systems are fully integrated to meet changing consumer demand and buying behaviour.
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OpinionComment: Retailers should not let big data cloud the big picture
Big data is an essential tool for retailers but it shouldn’t get in the way of good old-fashioned intuition and judgement.
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AnalysisAnalysis: Inside Shop Direct’s user experience lab and experimental culture
Shop Direct’s user experience lab has revolutionised how the retailer manages its sites – how has the ecommerce team done it?
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OpinionComment: What is Shop Direct’s secret to ecommerce success?
Following Shop Direct’s latest pre-tax profits increase, how has the etailer gone from a catalogue company to digital department store?
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NewsSantander becomes latest bank to join Cardlytics’ personalisation service
Santander has joined the list of banks using Cardlytics software, which analyses customers’ past purchases to create personalised offers.
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AnalysisAnalysis: Can IBM’s Watson supercomputer improve retail?
IBM’s Watson supercomputer has won a game show and helped diagnose and treat cancer patients. Now it’s being put to work in retail.
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AnalysisAnalysis: Shop Direct and M&S on the changing face of customer experience
Retail Week’s inaugural Customer Experience Summit highlighted how businesses are transforming in response to shopper expectations.
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AnalysisAnalysis: Retail's Uncanny Valley - when is personalisation too personal?
Personalisation has become one of retail’s favourite buzzwords, but how far can it go before it’s just creepy? Retail Week investigates.
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AnalysisAnalysis: Mobile as a customer feedback channel
Leveraging customer mobile devices to open a channel for personal customer feedback is essential for any business, especially those operating at scale.
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AnalysisAnalysis: Real-time in-store customer engagement
Repositioning point of sale (POS) systems as the hub of multichannel customer engagement.
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GalleryStore gallery: Tesco Express stores cater for local shopping needs
One Tesco division that has done well recently is its Express c-store chain, which caters in different ways for local shopping needs.