All Technology articles – Page 324
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AnalysisNRF: US retail IT leaders follow the consumer
The technology show at NRF had all the normal high-tech gadgets, but US retail’s IT leaders are increasingly focused first and foremost on the customer, finds Joanna Perry
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OpinionThe new focus on multi-channel CRM
The most recent poll of IT bosses from the world’s biggest retailers shows that IT departments aren’t just talking about their customers, they are preparing to invest in them too.
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OpinionRetail surgery: We think we are incurring high losses during our Sale. How can we minimise these?
We think we are incurring high losses during our Sale. How can we minimise these?
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NewsBest Buy picks UK merchandise system
US electricals giant Best Buy has selected to use a merchandise system for the roll-out of its UK stores.
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OpinionNRF: New York welcomes back the big boys of retail IT
The IT bosses of three of the fourbiggest retailers in the world have been spotted at the National Retail Federation conference and show in New York this week; and that says something about the role technology will play in the industry’s recovery from recession.
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NewsNew Look to widen multichannel services with stores EPoS upgrade
New Look is to replace the EPoS software across its entire store estate this year to introduce multichannel services.
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AnalysisHow the online revolution transformed retail in a decade
10 years ago Retail Week’s headlines reflected online and value retail being in their infancy. At the start of the next decade, Sara McCorquodale examines what the sector can learn from the last one
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OpinionRetail surgery: How can I make sure the tills in my stores can cope in the January Sales rush?
How can I make sure the tills in my stores can cope in the January Sales rush?
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OpinionRetail surgery: Should I be worried about employees blogging negatively about my business?
Should I be worried about employees blogging negatively about my business, and what can I do to stop this?
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AnalysisTesco 2.0: Good for international relations
For an international giant like Tesco the web is crucial for internal communication. Joanna Perry finds out how the grocer is making the most of it
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OpinionThe rules of social engagement
If 2009 was the year that retailers jumped on the Twitter bandwagon, then what will 2010 bring in terms of social media?
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News
Cheques to be phased out by 2018
October 2018 has been set as the date to end cheque payments, but only if an adequate alternative can be found.
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OpinionRetail IT’s New Year spending spree?
Retailers have been making do and mending when it comes to IT systems for the past couple of years. 2010 is likely to be the year when the necessary projects they have been putting off start to see some traction.
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NewsLaithwaites to open Vinopolis flagship
Wine merchant Laithwaites Wine wants to up its brand profile with the opening of a flagship London shop and the relaunch of its website next year.
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NewsTill malfunctions hit John Lewis Oxford Street during key trading
Trade at John Lewis’ flagship London Oxford Street store was hit by failures at its tills last week as shoppers flocked to the store in the important Christmas trading period.
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NewsMarks & Spencer casts net wider with YouTube channel
Marks & Spencer launched a dedicated YouTube channel yesterday, offering customers access to Marks & Spencer TV content including cooking demonstrations and documentaries, plus exclusive competitions.
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AnalysisLoyalty cards: The two-way street of loyalty
A month ago Asda chief operating officer Andy Clarke caused a stir in Retail Week by saying there was no place for loyalty cards in retail. Here, in an extract from his new book, Martin Hayward of Dunnhumby, the company behind Tesco’s successful Clubcard, explains why he believes customer insight ...
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NewsOasis tests appetite for SMS gift vouchers
Aurora-owned fashion retailer Oasis has launched an SMS gift voucher service to test customers’ appetites for mobile promotions with a view to rolling out the offer to Oasis’ sister fascias.
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News
90-minute retail delivery service launches online
Ecommerce technology platform firm Shutl has launched a service designed to slash delivery times for online shoppers.
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OpinionA hangover from Monday’s online retail madness
This Monday was predicted to be the zenith of the Christmas trading peak online, but the take away from 2009 is that retailers must make their own luck online.