All Technology articles – Page 321
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NewsWaitrose adopts real-time customer feedback system
Grocer Waitrose is to gather real-time feedback from customers about their in-store experience to ensure the best standards of service.
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NewsComet to provide free IT training to 50,000 OAPs
Comet has committed to providing free IT training for 50,000 senior citizens as the first retailer to sign-up to work with the Race Online 2012 initiative led by Martha Lane Fox.
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OpinionBecoming a game-changer
Retailers need the right structures to ensure innovation drives growth, says Ian Cheshire
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OpinionE-learning from the public sector
Retailers can learn much from how the push to deliver far more public services online plays out.
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News
Molton Brown replaces ecommerce platform
Molton Brown is to replace its website platform with a system from ATG as a step towards its international e-commerce expansion.
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NewsLouis Vuitton loses Google battle
Google has won its long-running legal battle with Louis Vuitton over the use of the online giants Adwords service.
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NewsBarclaycard Freedom reward scheme launches
Barclaycard’s reward scheme, Barclaycard Freedom, has launched this morning with cardholders able to earn reward money when using their credit card to buy goods and services in participating outlets.
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Analysis
Are you getting the best from your payment acquiring partner?
In order to be a leader in today’s competitive market, it is essential to respond to all market challenges - and opportunities - with speed. The payments environment is ever changing, and you need to find new ways to respond to your customers, reduce your costs and outpace your competition. By choosing Chase Paymentech Europe Limited as your payment acquiring partner, you are safe in the knowledge that you will always be one step ahead of your competitors.
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News
Robert Dyas to double online offer
Hardware chain Robert Dyas is to revamp its website to reflect its rebranding last year and boost sales through the online channel.
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OpinionTesco’s dotcom model
Tesco is widely thought to be the only grocer to make a profit from its dotcom operation. And judging by the reaction from the City after analysts visited its dotcom-only store in Aylesford, Kent, on Friday, the grocer looks poised to widen the gap on its competitors.
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GalleryOracle Retail Week Awards in pictures: Retailers celebrate the best in the business
Retail’s biggest names gathered for this year’s Oracle Retail Week Awards to mark the industry’s many achievements. BBC star Jeremy Vine handed out the prizes
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AnalysisAugmented Reality
Last week fashion group Benetton launched its global catalogue with ‘augmented reality’ technology to increase customer interaction. So what does that mean and who’s doing it?
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NewsArgos suffers customer data security breach
Argos has acted to improve online shoppers’ security after it emerged an undisclosed number of customers’ credit card details could have been made vulnerable to fraud.
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OpinionNo red card for CNP fraud
After years of rising card-not-present fraud, which retailers have had to shoulder, is technology finally winning the battle?
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News
Retailer screening leads to decrease in card-not-present fraud
Phone, internet and mail order fraud has fallen by 19% to £266.4m from 2008 to 2009, according to new figures from the UK Cards Association.
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Analysis
Securing payment data: The key to combating card crime
While PCI compliance is vital for beating card payment fraud, end-to-end encryption is the real answer, according to VeriFone marketing director Tony Saunders
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NewsBenetton launches interactive catalogue
Italian fashion group Benetton has launched a multimedia element to its worldwide catalogues that will give customers behind-the-scenes access to its new collections.
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NewsRepublic ups online query response rates
Republic’s integration of new online customer service technology has led to 90% of enquiries on Republic.co.uk being dealt with by its automated help section, allowing swifter response rates.
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NewsHomebase unveils networking website
Homebase has launched a social networking site to promote its gardening credentials.
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NewsHMV trials DVD vending kiosks
HMv is trialling the sale of DVDs and some games in 11 vending machines in train stations and Vue cinemas.