All Technology articles – Page 325
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NewsSuperdrug plans to start loyalty programme to focus on customers
Health and beauty giant Superdrug plans to launch a loyalty card in the UK in the next year.
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NewsThorntons stock control system eases wastage
Thorntons has cut discounts and wastage in its stores significantly after introducing a store replenishment system from Aldata.
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OpinionRetail surgery: Competitive voucher codes
Why aren’t the voucher codes we send out being used as much as the ones our competitors create?
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NewsHow retailers geared up for ‘Cyber Monday’ charge
December 7 was forecast to be the biggest day for retailers online for Christmas shopping, according to leading trade body IMRG.
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AnalysisMaking your customers the boss of your business
Customer relationship management should focus on putting existing customers at the heart of your business, finds Sara McCorquodale at a Retail Week roundtable debate with top retailers.
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NewsBlacks backs online feedback system
Blacks Leisure is to expand its online customer feedback system after a trial ran in two thirds of its Blacks and Millets stores.
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NewsArgos uses voice direction tool for store deliveries
Argos hopes to improve efficiencies by rolling out a voice-directed put-away system to its entire estate following a successful trial.
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AnalysisA systematic approach to supply chains
The majority of retailers have tried to improve their supply chain operations in the past year. Joanna Perry finds how IT has been assisting them.
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OpinionThink mobile after cyber Monday
This Christmas should prove the turning point for retailers accepting that they must have a mobile as well as web strategy to capture shoppers’ attention.
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NewsMarks & Spencer engages with shoppers on Facebook
Marks & Spencer director of store marketing and design Nayna McIntosh fielded questions on pre-Christmas discounting and controversial Christmas ads in a live web chat on Facebook on Tuesday.
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OpinionRetail surgery: Preventing staff taking corporate and customer information when they leave
How can I prevent staff from taking corporate and customer information with them when they leave the business?
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NewsNew Comet system slashes IT calls
Comet has cut calls to its IT service desk by 40% following the introduction of an IT service management system from Hornbill.
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NewsJaeger brings in web application to manage brand
Jaeger is to use web-based applications for brand management to support its international expansion.
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NewsCompliance with PCIDSS among retailers jumps
There has been a big leap in the number of UK retailers that are compliant with the Payment Card Industry Data Security Standard (PCIDSS) in the past year.
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OpinionCustomers won’t put up with analysis paralysis
Customer-centricity is the buzzword for retailers who like to think that they listen to their customers. But listening is no longer enough, super-fast analysis and response is also necessary for retailers to truly meet demand.
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News
Torex to hand over hardware maintenance to partner
Retail software supplier Torex is to transfer its hardware maintenance business to partner Phoenix IT Services from February next year.
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NewsJohn Lewis to unite online with stores
John Lewis Direct managing director Robin Terrell will leave in the new year ahead of an integration of the department store operator’s online arm into the main business.
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NewsTesco extends e-invoicing to up efficiency
Tesco is to introduce electronic invoicing to improve efficiencies in the purchase of goods and services that are not for resale.
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Opinion
Bundlebox.com
In theory, the internet should enable a global retail market. In practice, of course, the cost and complexity of international payments and fulfilment logistics have limited cross-border retailing.
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OpinionSocial commerce in practice
Retail Week yesterday hosted a webinar on social commerce that highlighted both how much retailers have to gain from engaging with their customers, but also the many questions they have concerning how they should go about it.