All Technology articles – Page 327
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NewsTesco opens first self-service only shop
Grocery giant Tesco has opened the UK’s first completely self-service shop – an Express convenience store in Kingsley, Northampton.
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OpinionIs multichannel worth the money?
Investment in ecommerce and creating a multichannel customer experience is no longer optional according to the many retailers I’ve seen present at various ecommerce events in the past couple of weeks.
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NewsGeorge collaboration portal cuts overseas costs
George is using an online collaboration portal to deliver “George in a box” to Wal-mart’s businesses around the world.
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AnalysisAs e-readers launch, is it the last chapter for bookshops?
As Amazon launches its Kindle e-reader in the UK, George MacDonald asks if it will bring about bookshops’ demise, or if the world of print will prove resilient
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NewsWarehouse replenishment system to boost availability at Waitrose
Waitrose is to reduce warehouse inventory while improving availability in stores with the introduction of a warehouse replenishment system from Aldata.
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NewsUSC gears up for loyalty launch after EPoS update
USC plans to launch a loyalty card following the roll-out of a replacement EPoS system to all stores.
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OpinionRetail surgery: Voice recognition systems
Customers complain about the voice recognition system they must use to contact our call centre. We introduced it to improve customer experience – where are we going wrong?
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News
Manufacturers sign to product reviews network
Reevoo has added consumer electronics brands Toshiba, Hotpoint and Sharp to its network of retailers and suppliers who use its service to publish product reviews on their sites.
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Analysis
Retail IT Summit: Retail’s united front
Even in those businesses doing well, IT departments are being asked to do more with less. This year’s Retail IT Summit gave retailers the chance to get together and discuss how they are approaching what they euphemistically describe as a challenge. Joanna Perry reports.
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NewsCo-op overhauls IT in Somerfield integration
Co-operative Group is to spend £25m on a project to fully integrate the Somerfield business, including major IT system changes.
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OpinionRetail can close the online divide
We need to start a wide-ranging national effort to ensure that as many people as possible are brought into the digital world.
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OpinionRetail surgery: Ensuring CCTV evidence can be used in court
We have CCTV in our stores and use it to detect theft. How can we ensure that the evidence we collect can be used in court?
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OpinionConsumers go upwardly mobile
Retailers who believe that m-commerce is a long way off should think again with the news that there will be two mobile phone subscriptions for every three people in the world by the end of this year.The announcement, from the International Telecommunication Union (ITU), that there will be 4.6 billion ...
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NewsHalfords mobilises SMS text-and-reserve service
Halfords has launched a text-and-reserve service to add to its multichannel proposition.
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NewsSchuh overhauls website as profits defy market woe
Fashion footwear retailer Schuh is to relaunch its website next month after outperforming the market with a 21% leap in EBITDA for the year to March.
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News
Argos system improves store activities
Argos is sending about 40 projects a week to each of its stores for completion using its recently adopted task management system.
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OpinionRetail IT telling its war stories
At the Retail IT Summit, there has been little talk about technology and much talk about business need, culture, processes and customer demands.
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AnalysisNo more online excuses?
As etail continues to outpace other markets, retail giants such as Zara and Gap are finally gearing up to take the plunge online. Is there any reason for other laggards not to join them, asks Lisa Berwin
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AnalysisSign of the times: Digital signage
Has digital signage had its day in retail, or do a run of new deals mark a renaissance for this contentious technology?