All Technology articles – Page 349
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Analysis
As seen on screen
Early digital store signage is being overtaken by more sophisticated media. Joanna Perry finds out how video is stealing the show.
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News
Faith upgrades broadband to stores after pilot
Faith is rolling out an upgraded broadband network to all its stores and concessions to provide better customer service and cost savings.
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News
Long Tall Sally casts net wider with web revamp
Long Tall Sally is to create separate dollar and euro sites, as well as relaunch its main web site as part of a drive to expand its direct shopping business.
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News
Carphone to invest in staff scheduling tool
Carphone Warehouse is to roll out an employee scheduling system to stores across seven European countries.
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Opinion
Foreign threat goes virtual
Eastern European criminal gangs are already the scourge of UK retailers because of their prolific shoplifting activity.
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News
Eleven charged in US retail identity theft case
Retailers that fell victim to one of the biggest identity theft crimes on record have learnt that US authorities have charged 11 people from five countries with stealing and selling tens of millions of credit card numbers and data.
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News
Selfridges gives technology area a makeover
Selfridges is to remodel the technology department at its flagship Oxford Street store to emphasise top-end branded merchandise.
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Analysis
Fruits of our labour
Thanks to BlackBerries, retail executives are never off duty anymore, while e-mail into stores has often proved more of a hindrance than a help on the shopfloor. So how can retailers communicate in a way that is effective and doesn’t confuse staff, asks Alison Clements.
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News
WHSmith picks US system for ad production
WHSmith is to use a promotions management application from US supplier Connect3 Systems.
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News
Aus technology push for Pets at Home
Pets at Home’s Australian joint venture is introducing technology to improve productivity ahead of continued store expansion.
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News
Asda extends use of Odin brand management tool to non-food
Asda has rolled out Odin’s brand management software to non-food.
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News
Oli creates click-to-buy videos to back Fusion designer launch
Oli plans to introduce editorial-style videos to its web site to promote three of its designer ranges this week.
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Opinion
A steady income helps
Don’t be surprised if the meaning of the word service changes dramatically in the next few years. Right now, in retail terms, it still refers to the concept of being assisted by a member of staff, probably in a store or call centre.
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Analysis
Customers call the shots
Empathy and empowerment are becoming the new goals for retail contact centres as they evolve to keep up with more customer-centric businesses. Joanna Perry finds out what part IT is playing.
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News
Coffee shop ups contactless, but retailers cautious
Coffee Republic is to extend its deployment of contactless payment devices after a successful trial at five London outlets.
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News
Nisa-Today’s to use web tool for local sourcing
Nisa-Today’s is to use an online application to trade with the suppliers it recruits to its local sourcing initiative.
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News
Waterstone’s creates company-wide portal
Waterstone’s has created a single data warehouse and a web-based reports platform in a project costing less than 500,000.
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Opinion
On good Phorm
At BT’s AGM last week, the telecoms giant confirmed that it would be pushing on with its trials of Phorm.
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Analysis
Two sides to every story
ERP systems tend to only ever make the headlines when they go wrong, but the positive impact they can have on a retail business is still tremendous, as Joanna Perry discovers
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News
Shop Direct to post videos on affiliates sites
Shop Direct is working with Buy.at to allow its affiliate marketing partners to host video ads online.