All Consumer insight articles – Page 38
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NewsShop Direct takes a Very big stride to transform customer experience
Etailer Shop Direct improved its personalisation strategy to win the Zensar Retail Technology Initiative of the Year Award.
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AnalysisAccelerating towards a profitable customer-centric transformation
How can retailers speed up the move to omnichannel while at the same time balancing the need to be both profitable and consumer-centric?
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Retail VoiceOpinion: How to prepare for a new era of retail in 2020
Fast-forward four years from now and there will be a very different set of shoppers who have adopted a very different way of shopping.
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OpinionOpinion: Beware, there’s a predator in the retail jungle – it’s Amazon
As the online retail giant continues its march into new categories and widens its delivery offer, how will the rest of the industry compete?
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DataData: Valentine’s Day spend to hit £980m despite negative shopper sentiment
Valentine’s Day spending is poised to rise marginally this year despite over half of consumers feeling that it is a waste of money.
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NewsRetailer Think Tank: Taking the brakes off customer-centric transformation
Join leading supply chain and multichannel directors at a networking breakfast on February 23 to explore ways to adjust to the demands of digital commerce.
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NewsNRF: Blog day three – do away with ‘multichannel’ tag and listen to customer
Believing technology alone will transform the retail landscape into a sleek, slick, multi-platform, frictionless world is a dangerous conviction.
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NewsNRF: Interview with Macy’s head of digital technology Yasir Anwar
Macy’s head of digital tech and founder of Macy’s Labs, Yasir Anwar, reveals how he views innovation in today’s disruptive retail landscape.
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AnalysisNRF: Blog day two – impact of ‘me-centricity’ on New York’s most innovative stores
US retailers are catering for a new trend in consumer behaviour – me-centricity – by providing bespoke shopping experiences.
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NewsNRF: Interview with River Island chief information officer Doug Gardner
River Island’s information boss reveals what’s involved in the fashion retailer’s major business transformation in the digital age.
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NewsNRF: Blog day one – artificial intelligence turns personalisation on head
The North Face’s digital shopping assistant takes personalisation to the next level, as it quickly and intelligently determines customers’ needs.
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NewsNRF: Interview with John Lewis IT director Paul Coby
John Lewis’ technology chief reveals the trends he is looking out for at NRF’s BIG Show 2016, and discusses the retailer’s current IT strategy.
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AnalysisConsumer 2016: How shifting demographics will change the shape of retail
The population is changing in age, ethnic mix and household size, and these demographic shifts have significant implications for retailers.
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AnalysisConsumer 2016: Winning the loyalty of today's multichannel shoppers
In the age of the promiscuous shopper, retailers are increasingly offering personalised deals and experiences to build customer loyalty.
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AnalysisInfographic: How consumers splashed their cash in 2015 by sector
Retailers have been battling for share of spend against each other as well as other consumer industries – a trend likely to continue in 2016.
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NewsEtail giant Amazon predicts biggest-ever Christmas Day sales
Amazon is preparing for its busiest Christmas Day ever, as sales on December 25 have grown more than six-fold over the past five years.
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OpinionOpinion: How changing demographics will disrupt the retail industry
Retailers face a more complicated, nuanced demographic landscape than ever and they need to be able to adapt to the changes.
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OpinionOpinion: The marketing mix is dead. Long live the customer mix
When it comes to retaining your customers for the long term, rather than just for Christmas, retailers need to consider the ‘6 Ws’.
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AnalysisRetail Week Talks: Rory Sutherland on the psychology of tomorrow's customer
Ogilvy & Mather group UK vice chairman Rory Sutherland discusses how retailers need to adapt to keep customers satisfied into the future.
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NewsIn pictures: Retail Week Customer Experience Awards winners 2015
The very best examples of UK retail customer experience were recognised last night at Retail Week’s inaugural Customer Experience Awards.