All Consumer insight articles – Page 40
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AnalysisInfographic: What causes the most complaints in retail?
Retail has been named as the most complained about sector in the UK. Find out what regions complain the most and what most riles consumers.
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OpinionComment: Retail trends for 2015 to include selfies and strangely shaped veg
Amid the challenges of 2015 retailers must remember that price isn’t everything in order to keep the fun in the shopping experience.
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AnalysisStart-up of the week: In-store optimisation platform Monolith
Start-ups in retail technology are growing quickly and Retail Week is highlighting some of the best. This week Monolith is in the spotlight.
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OpinionRetail surgery: How can I add a ‘human touch’ to online customer relationships?
Customers expect to be able to shop at a pace, time and location of their choosing and to use whichever device they have to hand.
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AnalysisStart-up of the week: In-store analytics platform Presence Orb
Start-ups in retail technology are growing and Retail Week is highlighting some of the best. This week Presence Orb is in the spotlight.
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AnalysisCES report: Smart technology coming of age for retailers
Technology unveiled at the Consumer Electronics Show points to a connected future that has implications for retailers and consumers alike.
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AnalysisStart-up of the week: Wearable technology data platform Sensum
Start-ups in retail technology are growing quickly and Retail Week is highlighting some of the best. This week Sensum is in the spotlight.
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OpinionComment: Retailers must refocus on what makes them great
British retailers should stop focusing on rivals at home and abroad and focus on ensuring they understand their own customers.
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AnalysisRetail Week's 12 days of Christmas: The gifts all retailers want
With a general election coming up, it’s hard for retailers to second-guess prospects for 2015. Retail Week looks at the Christmas gifts retailers will hope for.
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OpinionRetail surgery: How can etailers put the soul into Christmas shopping?
Shoppers in the UK will spend £1 in every £4 online this golden quarter, so the pressure is on for retailers.
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OpinionComment: Retailer’s must offer unique experiences to get shoppers talking
Giving consumers and experience or customer service something worth sharing with their friends is at the heart of retailers’ success.
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NewsShoppers to spend less in January Sales after splashing out on Christmas
Shoppers are planning to spend less in the January Sales after splashing out during pre-Christmas extravaganzas including Black Friday.
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AnalysisAnalysis: What will Christmas 2014 look like for retailers?
In the run-up to Christmas, how will consumer behaviour and attitudes affect trading? Retail Week research explores 2014’s festive spending.
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OpinionComment: Black Friday is here to stay, for better or worse
Black Friday looks set to be a fixture of the UK retail calendar following Amazon and Asda’s US led success with the trend in previous years.
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OpinionComment: Retailers should not let big data cloud the big picture
Big data is an essential tool for retailers but it shouldn’t get in the way of good old-fashioned intuition and judgement.
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NewsAlmost half of grocery shoppers keen to embrace wearable technology
Research by IGD has found 43% of shoppers could imagine using wearable technology in the future to shop for food and groceries.
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AnalysisAnalysis: Inside Shop Direct’s user experience lab and experimental culture
Shop Direct’s user experience lab has revolutionised how the retailer manages its sites – how has the ecommerce team done it?
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OpinionComment: Retailers lead the way on what matters to shoppers
From labour conditions to food-supply integrity, retailers lead the way on listening to customers and building responsible businesses.
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NewsSantander becomes latest bank to join Cardlytics’ personalisation service
Santander has joined the list of banks using Cardlytics software, which analyses customers’ past purchases to create personalised offers.
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OpinionComment: How retailers can unite online and offline consumer experiences
As omnichannel retail continues to gain popularity, here are four ways for retailers to meet their customers’ changing expectations.