All Consumer insight articles – Page 41
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NewsEuropeans look for price, convenience and cleanliness when shopping
Shoppers across Europe have ranked cleanliness, price and convenience as the most important factors when deciding where to shop.
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NewsConsumer confidence slips as Christmas season approaches
Consumer confidence has edged down again this month, raising concerns for retailers as they enter the critical festive season.
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AnalysisAnalysis: Can IBM’s Watson supercomputer improve retail?
IBM’s Watson supercomputer has won a game show and helped diagnose and treat cancer patients. Now it’s being put to work in retail.
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AnalysisAnalysis: Shop Direct and M&S on the changing face of customer experience
Retail Week’s inaugural Customer Experience Summit highlighted how businesses are transforming in response to shopper expectations.
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OpinionRetail surgery: How can on-garment branding drive sales?
On-garment branding plays an essential role in retail, yet gets little recognition as a key driver of sales.
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OpinionComment: How will the Christmas weather forecast impact retail sales?
As the Christmas shopping season nears, retailers will rely on the weather for a significant portion of their festive trading.
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NewsOctober retail sales perform robustly as clothing bounces back, says CBI
High street sales growth remained robust in October as the clothing sector bounced back after a mild September, according to the CBI.
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NewsGoogle launches research tool with shopping data from 150,000 people
Google has launched a free Consumer Barometer tool offering retailers insights into online shopping based on data from 46 countries.
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OpinionComment: Why direct mail is undergoing a retail revival
As Next and Very.co.uk use direct mail to create personalised offers for their customers, is the trend undergoing a resurgence?
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AnalysisAnalysis: Retail's Uncanny Valley - when is personalisation too personal?
Personalisation has become one of retail’s favourite buzzwords, but how far can it go before it’s just creepy? Retail Week investigates.
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NewsSeptember retail sales slip as demand for fashion slumps in warm weather
Retail sales volumes in September slipped 0.3% month on month as demand for fashion slumped in the unseasonably warm weather.
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NewsSupermarkets must communicate better with mums, finds Mumsnet study
Supermarkets need to improve their communication with mums in order to garner their loyalty, a study conducted by Mumsnet has found.
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AnalysisAnalysis: 5 ways to improve customer insight
Technology is changing how customer insight is gathered. Matthew Valentine looks at five recent examples of retailers’ responses.
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NewsRetail Week Live: Better insight needed to boost loyalty
Retailers have to work harder to get customer insight right, delegates at Retail Week Live have heard.
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OpinionComment: Customer insight has never been more important
With competition hotter than ever in retail, and customer loyalty faltering, insight into shopper behaviour has never been more important.
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Opinion
Game goes on loyalty drive as it develops customer insight
Entertainment retailer Game is on a drive to get more from its loyalty card after it signed up an extra 1 million members over the last year.