All Consumer insight articles – Page 42
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OpinionComment: Retailers must refocus on what makes them great
British retailers should stop focusing on rivals at home and abroad and focus on ensuring they understand their own customers.
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AnalysisStart-up of the week: Wearable technology data platform Sensum
Start-ups in retail technology are growing quickly and Retail Week is highlighting some of the best. This week Sensum is in the spotlight.
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AnalysisRetail Week's 12 days of Christmas: The gifts all retailers want
With a general election coming up, it’s hard for retailers to second-guess prospects for 2015. Retail Week looks at the Christmas gifts retailers will hope for.
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OpinionRetail surgery: How can etailers put the soul into Christmas shopping?
Shoppers in the UK will spend £1 in every £4 online this golden quarter, so the pressure is on for retailers.
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OpinionComment: Retailer’s must offer unique experiences to get shoppers talking
Giving consumers and experience or customer service something worth sharing with their friends is at the heart of retailers’ success.
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NewsShoppers to spend less in January Sales after splashing out on Christmas
Shoppers are planning to spend less in the January Sales after splashing out during pre-Christmas extravaganzas including Black Friday.
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AnalysisAnalysis: What will Christmas 2014 look like for retailers?
In the run-up to Christmas, how will consumer behaviour and attitudes affect trading? Retail Week research explores 2014’s festive spending.
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OpinionComment: Black Friday is here to stay, for better or worse
Black Friday looks set to be a fixture of the UK retail calendar following Amazon and Asda’s US led success with the trend in previous years.
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OpinionComment: Retailers should not let big data cloud the big picture
Big data is an essential tool for retailers but it shouldn’t get in the way of good old-fashioned intuition and judgement.
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NewsAlmost half of grocery shoppers keen to embrace wearable technology
Research by IGD has found 43% of shoppers could imagine using wearable technology in the future to shop for food and groceries.
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AnalysisAnalysis: Inside Shop Direct’s user experience lab and experimental culture
Shop Direct’s user experience lab has revolutionised how the retailer manages its sites – how has the ecommerce team done it?
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OpinionComment: Retailers lead the way on what matters to shoppers
From labour conditions to food-supply integrity, retailers lead the way on listening to customers and building responsible businesses.
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NewsSantander becomes latest bank to join Cardlytics’ personalisation service
Santander has joined the list of banks using Cardlytics software, which analyses customers’ past purchases to create personalised offers.
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OpinionComment: How retailers can unite online and offline consumer experiences
As omnichannel retail continues to gain popularity, here are four ways for retailers to meet their customers’ changing expectations.
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NewsEuropeans look for price, convenience and cleanliness when shopping
Shoppers across Europe have ranked cleanliness, price and convenience as the most important factors when deciding where to shop.
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AnalysisAnalysis: Shop Direct and M&S on the changing face of customer experience
Retail Week’s inaugural Customer Experience Summit highlighted how businesses are transforming in response to shopper expectations.
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AnalysisAnalysis: Can IBM’s Watson supercomputer improve retail?
IBM’s Watson supercomputer has won a game show and helped diagnose and treat cancer patients. Now it’s being put to work in retail.
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NewsConsumer confidence slips as Christmas season approaches
Consumer confidence has edged down again this month, raising concerns for retailers as they enter the critical festive season.
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OpinionRetail surgery: How can on-garment branding drive sales?
On-garment branding plays an essential role in retail, yet gets little recognition as a key driver of sales.
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OpinionComment: How will the Christmas weather forecast impact retail sales?
As the Christmas shopping season nears, retailers will rely on the weather for a significant portion of their festive trading.