All Customer experience articles – Page 35
-
OpinionOpinion: From lacklustre loyalty to mesmerising membership
Loyalty programmes have had a bad press of late. More and more customers have come to see them as uneven exchanges of information.
-
OpinionOpinion: Consumers want the human touch, not touchscreens
If you’ve been watching TV of late, you’ll likely have seen the Microsoft AI advert where an actor makes ambitious claims about “ay-aah”.
-
Retail VoiceTwo easy ways to make product returns profitable
Traditionally an area of loss for retailers, product returns can instead become an opportunity to increase revenue and customer satisfaction.
-
NewsWyevale replaces loyalty points with instant discount
Garden centre retailer Wyevale has changed its loyalty scheme to replace points with an instant discount every time a member shops with it.
-
Retail VoiceHow retailers are evolving into ‘intelligent enterprises’
The retail c-suite is focused on automation strategies to drive customer experience and increase operational efficiency, a recent survey has found.
-
Retail VoiceFive retail trends that are driving better CX
What lies in store for the future of retail customer experience (CX)? Genesys gives a rundown of the top five trends that should be part of every director’s strategy.
-
NewsAldi trials its first ever self-service checkouts
Discount grocer Aldi has launched a trial of its first ever self-service checkout tills at one of its stores.
-
VideoWatch: Will Lush's social media blackout bath-bomb?
This week the team delve into Lush’s divisive decision to axe its social media accounts across Twitter, Facebook and Instagram in a bid to stop “fighting with algorithms”.
-
Retail VoiceHow to prevent shopper transactions from being declined
New payment regulations will increase the security shoppers face when checking out online, but what does this mean for retailers?
-
OpinionOpinion: Alexa, is voice the next frontier in retail?
Over the next few years, voice technology will transform how we search, communicate and shop.
-
AnalysisAnalysis: the five rules for sustainable growth in 2019
A leadership strategy and KPIs with data and customer experience at their heart will be central to sustained long-term growth, a report from Retail Week reveals.
-
VideoWatch: People, personalisation and the key takeaways from RWL
This week, the team discuss the key themes from Retail Week Live 2019, from businesses grappling with data to committing to life-long development of staff skills.
-
Retail VoiceLet AI replace routine tasks with meaningful ones
Don’t fear technology, use it to help get the most from your retail team and let them understand how it can make their jobs better.
-
VideoWatch: Boots boss Seb James on winning back beauty relevance
Boots UK boss Seb James talks about his ambition to make the retailer the UK leader in beauty personalisation and building its brand portfolio.
-
Retail VoiceB2B ecommerce: the new market disruptor?
Following in the footsteps of B2C ecommerce trailblazers, innovative B2B brands are starting to build their online capabilities.
-
AnalysisAnalysis: Can retailers survive the rise of direct to consumer?
Brands are increasingly cutting out the retail middlemen and selling direct to the consumer. How can retailers survive this growing retail phenomenon?
-
Retail VoiceConsumers want instant gratification – are retailers ready?
Ahead of a panel on instant gratification at Retail Week Live, Vera Hartmuth of Salesforce looks at how the desire for convenience is driving retail today.
-
NewsGame ramps up arena expansion in transformation plan
After posting its first-half results, Game is focusing on its transformation strategy bolstered by the expansion of its Belong gaming arenas.
-
AnalysisTech report: where to invest in 2019
Visual search, voice recognition, mobile apps and artificial intelligence will be key technology investment areas this year as retailers step up their digital transformation efforts.
-
NewsInstagram trials in-app payments in the US
Instagram is trialling a checkout feature in the US that will allow for users to purchase items and manage orders on the app for the first time.