All Customer experience articles – Page 39
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Retail VoiceHow to unleash digital transformation’s full potential
When it comes to digital transformation across retail there is far more to consider than simply choosing your vendor and adding new technology.
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Retail VoiceRemastering the art of fulfilment
At its Exchange 2018 event earlier this month, Manhattan Associates explained how automation can create personalised experiences in the supply chain as well as in store.
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Retail VoiceFour ways to revolutionise CX with data capture tech
Jamie Dickinson, retail sales director for UK and Ireland at Datalogic, reveals the four areas retailers should be focusing on in 2019 to improve customer experience.
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OpinionM&S Marble Arch: Nice service, shame about the shop
Brilliant service, product that does the job, but why is nothing much done about the M&S flagship as a whole?
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OpinionAndy Clarke: Is it fair to besiege Pret over allergens?
As a father myself, my heart goes out to the parents of the young lady who died recently after eating a Pret sandwich.
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Retail VoiceFive steps to digital transformation
There are five steps retailers need to take to make digital transformation possible and they are all about people.
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OpinionOpinion: Customers will hold irresponsible retailers to account
There is serious commercial and reputational risk to not addressing social responsibility head on. But for most retailers it is frequently treated as a tick-box exercise.
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NewsB&Q restructures in-store ops as overnight shifts axed
B&Q is restructuring store operations in a raft of changes that will mean the loss of 200 management roles.
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OpinionOpinion: Lessons for Whole Foods from Planet Organic
Planet Organic, which has just been sold to investor Inverleith, specialises in selling “responsibly produced” provisions where the big food industry plays little part.
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Retail VoiceThe importance of place: The four types of UK town centre
How knowing your 'place' can help retailers to tailor their offers to different local catchments.
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OpinionOpinion: Customers don't say goodbye when they leave
When customers start spending their money with newer retail firms, they won’t bother to say goodbye to you.
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Retail VoiceEcosystems present new growth opportunity for retailers
At a time when retailers are struggling to maintain relevance with customers, could ecosystems be the answer?
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Retail VoiceApprenticeships: Building the future retail workforce
The launch of three new retail-specific apprenticeship standards means businesses can acquire the skills they need for future success.
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Retail VoiceOmnichannel thinking is jeopardising retail success
Customers are channel blind, favouring a consistent brand experience above all else, so why are retailers pretending otherwise?
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NewsWinner of Tech. Sprint hackathon revealed
After a fiercely contested 24-hour hackathon, IT consultancy BJSS was crowned winner of this year’s Tech. Sprint with a multi-step solution that nudges shoppers towards eco-friendly products.
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VideoWatch: Mark Steel on the voice shopping and AR future
Sainsbury’s Argos digital director Mark Steel on what makes a great voice shopping experience and the importance of bringing together brilliant tech and brilliant staff.
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VideoWatch: Feelunique's Palix on finding the perfect tech team
FeelUnique chief executive Joel Palix talks about why online beauty is about to blow up and the impossibility of finding the perfect tech team.
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NewsArgos launches voice shopping with Google
Argos has rolled out a voice shopping service for Google Home devices that enables shoppers to order click-and-collect items.
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OpinionOpinion: Amazon should follow Coke into coffee shops
Whitbread’s surprise sale of Costa Coffee to Coca-Cola for £3.9bn prompts the question of who else might have been in the race for a caffeine fix – or who perhaps should have been.
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CartoonRetail cartoon: Footasylum run ragged
Patrick Blower’s take on Footasylum’s second profit in three months, despite sales rising.