All Customer experience articles – Page 36
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AnalysisRetail Week Awards 2019: Amazon – the perpetual people’s choice
Despite Jeff Bezos warning ‘Amazon will fail’ one day, shoppers have given it the Hitachi Capital Consumer Choice Award
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AnalysisRetail Week Awards 2019: Asos’ relentless customer focus
While etail giant Asos leads the way for fashion fulfilment solutions, 2018 saw the Infor Best Fashion Retailer take this to whole new level
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AnalysisRetail Week Awards 2019: The Co-op takes a fresh look at tech
Home delivery and the in-store experience are on another level at the Co-op. With robots on hand delivering orders and a new app making shopping faster, the grocer is embracing advances in tech
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OpinionOpinion: Retail isn’t dead – it’s returning to its roots
What is retail? I don’t want to sound too philosophical but in recent years, when more often than not the word has come attached to ‘dead’, ‘apocalypse’ or something equally demoralising or ominous, an examination of what retail really represents might be necessary.
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Future LeadersGlobal lessons in diversity and inclusion
The benefits of building an inclusive culture were a hot topic at Shoptalk, as consumers become more conscious about the brands they engage with.
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NewsCarphone Warehouse fined £29m for Geek Squad misselling
Carphone Warehouse has been hit with a £29.1m fine by the FCA for misselling Geek Squad, a mobile phone insurance product, between 2008 and 2015.
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AnalysisAnalysis: Can Waitrose.com really woo Ocado shoppers?
Waitrose & Partners’ owner, the John Lewis Partnership, reaffirmed its plans today to grow the upmarket grocer’s online platform as it prepares to split from Ocado.
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NewsData: Amazon Prime membership hits 15 million in UK
The number of British shoppers signed up to Amazon’s Prime subscription service has hit 15 million, new research has revealed.
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AnalysisAnalysis: How retailers can target Generation Z
Gen Z, who have never known a life without social media or iPhones, will make up almost a third of the global population this year. Does your brand really know how to market to them?
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NewsTed Baker to ape streetwear brands with monthly drops
Ted Baker is set to launch monthly ‘drops’, releasing a limited run of product for just 48 hours every month.
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Retail VoiceHow mobile can turn loyal customers into brand advocates
As Brits reach for their smartphones to ‘go shopping’, retailers need to be thinking mobile-first to provide those perfect customer experiences.
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Retail Voice2019’s three key payment technology trends
With consumer desire for speed and efficiency driving new payment technologies, here are the top trends retailers should focus on.
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OpinionThe shift from buying to renting is revolutionising retail
Whenever I give talks on the store of the future, I always sum up with this line: the store won’t just be a place to transact but also to eat, play, work, discover, learn and borrow.
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Analysis2027: the death of cash and what it means for retail
Countries such as Canada, Sweden and Japan have a lot to teach the UK about preparing for the shift to paperless payments, a new Retail Week report reveals.
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Retail VoiceChanges to Google Shopping: what you need to know
On January 31, Google imposed new requirements for price comparison websites operating within its Comparison Shopping Service (CSS) programme. Here’s how it affects UK retailers.
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NewsOpinion: Successful shops must be about more than shopping
When John Lewis unveiled its Westfield London store last year, managing director Paula Nickolds described it as a place “to shop, do and learn”.
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NewsIntu Watford ploughs £1m into grab-and-go food offer
Intu Watford is ploughing £1m into a new grab-and-go food proposition as it ramps up its catering credentials.
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OpinionOpinion: We must become a nation of 'customer-keepers'
There’s no doubt that retailers across the UK are navigating very stormy waters. The ability to shop anytime, anywhere, anyhow has changed consumer behaviour more profoundly and rapidly than ever before.
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Retail VoiceTop five consumer trends set to shape retail in 2019
As the retail industry continues to evolve rapidly, led by advancements in digital channels and consumer preferences, Kelkoo explores this year’s essential trends.