All Customer experience articles – Page 37
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NewsAmazon pilots 'Scout' autonomous delivery service
Amazon has unveiled its newest autonomous delivery service, Scout.
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NewsAnalysis: The hot growth categories of 2019
Athleisure and vegan foods were previously untapped sources of sales growth in recent years. What are the emerging trends which will drive consumer spend in 2019?
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Retail VoiceHow to win with loyalty: four retailers leading the way
Eight seconds. That’s all the time that retailers have to capture the attention of customers, according to research carried out by Microsoft.
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Retail VoiceAre you mobile ready? Your customers certainly are
Worldpay research shows mobile has become an established channel for consumers – but are retailers making the most of m-commerce?
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Retail VoiceChristmas 2018 footfall update – what do retailers need to know?
The Christmas 2018 trading period will be remembered not for the weather, but for the challenges faced by retailers, says Springboard's Diane Wehrle.
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NewsArcadia drafts in Andy Harding as digital director
Arcadia has hired former House of Fraser and Mothercare executive Andy Harding as its interim digital director, Retail Week can reveal.
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DataInfographic: Two thirds of shoppers set to replace cards with mobile payments
Some 63% of shoppers believe their phones will replace physical credit or debit cards as their main method of payment in five years’ time.
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Retail VoiceHow data can make or break deliveries at Christmas
The festive trading quarter this year has seen most retailers grabbing the online opportunity by the baubles.
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DataGen Z: inside the minds of retail’s chief disruptors
Generation Z consumers view bricks-and-mortar stores as their preferred shopping channel, new Retail Week research has revealed.
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DataJust 2% shop for presents in week before Christmas
Only 2% of consumers start to shop for presents in the week before Christmas, new data has revealed.
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Retail VoiceUnlocking the potential of mobile devices in retail
It’s no secret that customer experience has become the key battleground in retail, with boardroom strategies focused around the technology that will help businesses win.
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Retail VoiceRetailers face major business risks without AI
Wayne Snyder, vice-president for retail industry strategy EMEA at JDA Software, shares insight from new research that unlocks some surprising facts.
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DataInfographic: What 2,500 consumers want from airport retail
Discounts, convenience and speed of transaction will help airport retail sales take off, a major consumer study reveals.
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OpinionOpinion: 'Tis the season to welcome everyone's pound
This year marked a turning point for retailers. We saw the profits of high street darling John Lewis drop 99% and, arguably for the first time, challenges extended into ecommerce as Asos issued a shock profit warning.
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Retail VoiceWhy the customer experience is not just for Christmas
Black Friday and Cyber Monday are now firmly established in the UK retail calendar. However, while they are great news for consumers, they also devalue brands and retailers.
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AnalysisAnalysis: Seven of the best retail moments of 2018
’Tis the season to be jolly, and Retail Week is celebrating by unwrapping the most light-hearted and affirming retail moments of 2018.
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AnalysisAnalysis: The biggest tech trends to look out for in 2019
From Amazon Go to automated warehouses, it’s been a big year for retail technology – but what are the innovations that will change how people shop and retailers operate in 2019?
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Retail VoiceRetail must focus on customer to survive Brexit mayhem
With Brexit negotiations disrupting the economy, investment and confidence, renewing focus on customer satisfaction has never been more crucial.
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Retail VoiceThe true cost of a data breach to your business
With UK businesses under an increased threat of criminal online attacks, do retailers truly understand the impact a hack will have?
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OpinionOpinion: Retail 101 – let's fix the basics first
These days everyone, including me, is talking innovation, service, experience and destination shopping.