All Customer experience articles – Page 40
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AnalysisNickolds and Collins on John Lewis and Waitrose's rebrand
John Lewis and Waitrose have unveiled some of the biggest changes to their businesses in decades, including a rebrand. Here, their managing directors write exclusively for Retail Week about positioning for success in a shifting retail landscape.
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Retail VoiceThe future of payments – last impressions count
Retailers must revolutionise payments made in store to prevent painful customer experience in the final step.
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AnalysisThe new tech shaping retail customer experience
Retail Week uncovers the cutting-edge technologies UK retailers should be aware of if they want to meet ever-increasing consumer demands.
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CartoonRetail cartoon: Take a rain check on grocery prices
Patrick Blower’s take on the news that this year’s extreme weather – from the ‘beast from the east’ to summer heatwaves – is having a knock-on effect on food prices.
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OpinionOpinion: How to avoid 'volcanic' online reviews
Customer feedback is essential for retailers – but how can they ensure the loudest voices are not the only ones potential new customers hear?
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OpinionRetailers can't treat customers like one-night stands
We often hear that we are in a general crisis of trust. Not only among brands, but also bankers, politicians, the media and nearly all institutions.
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OpinionOpinion: Spotting winners in the new retail market
Last November I began listing distressed retailers. I could already see then I would need a record to keep track of the growing number.
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OpinionOpinion: How the pound store is moving online
Poundland’s original founder Steve Smith has since launched Poundshop.com and is convinced ecommerce is the future for value-hungry shoppers.
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Retail VoiceCombat online generalists with services and specialism
In order to meet the increasing expectations of consumers, retailers must embrace the services revolution.
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AnalysisAnalysis: How retailers can create a digital culture
In this exclusive extract from his new book, 100 Practical Ways to Improve Customer Experience, Martin Newman highlights how businesses can stay relevant in the new environment.
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NewsB&Q changes loyalty scheme as part of low-prices push
B&Q is to make changes to one of its loyalty schemes as it adopts an overt ‘everyday low prices’ strategy.
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NewsDixons Carphone: 10 million records hit by data breach
Dixons Carphone has revealed a data breach affected 10 million personal data records, up from its original estimate of 1.2 million.
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AnalysisIn numbers: The best digital retailers in the UK
Retail Week Indicator, launched last week, highlights the best digital retailers in the UK. Here we look at what it takes to get into the top 20.
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OpinionOpinion: Customer-centric culture should be top of menu
Does your business spend more time thinking about its strategy or its culture?
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OpinionOpinion: Retailers must smarten up to keep customer loyalty
Given that large parts of the British retail industry are increasingly scrabbling to maintain footfall and sales growth, encouraging customer loyalty has never been so crucial.
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OpinionIndicator will help retailers win in the digital economy
Asos has taught the retail sector many things. From its excellent logistics and delivery operation, to its dominance on social media and leading product offer, there are many lessons to be followed. But perhaps the standout lesson is its relentless obsession with the customer.
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OpinionOpinion: Has a culture of 'pop in' caused customers to opt out?
Rita Clifton explores how far a slow-changing attitude to the role of stores has damaged the sector
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AnalysisThe UK's top 30 growth retailers 2018 in numbers
Retail Week reveals its list of the UK’s top 30 growth retailers. Here we highlight the key statistics and some notable businesses that have made the list.
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AnalysisAnalysis: What is retail's next big tech shift?
We ask speakers from Retail Week and World Retail Congress’s Tech. event to pick the technology that will have the biggest impact on retail over the next three years