All Customer experience articles – Page 40
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Retail VoiceUnderstanding the forces that shape consumer behaviour
Behavioural economics has all the answers when it comes to making a significant difference to the success of campaigns, new product launches and customer loyalty.
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Retail VoiceDelivering beyond Black Friday is the tricky part
Black Friday, UK retail’s busiest day, is a prime opportunity for consumers to grab a bargain and a great way for retailers to make big money in the run up to Christmas.
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Retail VoiceDigital wallets: the global payments opportunity
Truly borderless shopping means breaking down payment barriers as well as cracking international markets.
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Retail VoiceWhy unplanned employee absence shouldn't be a curse
Last-minute no-shows may be out of retailers' control, but smart technology can resolve staffing and people management issues.
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OpinionRichard Hyman: The Black Friday drug is killing retailers
Black Friday kicks off the last lap in the trading year.
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Retail VoiceThe retail test: are you checking for customer blind spots?
With customer targeting becoming increasingly data driven, timely and focused insights can help retailers avoid strategy blind spots.
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OpinionWhat Apple tells us about the changing world of retail
Part of me loved contributing to the ‘30 years of Retail Week’ video recently.
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Retail VoiceThe key to cross-border commerce? It may be simpler than you think
The solution to borderless buying lies with the payment options retailers provide, says Braintree Payments
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AnalysisGeolocation: how location tech can transform retail
Retail Week looks at how to use location-based technology to better target and serve customers and explore what is possible.
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OpinionOpinion: Purple Tuesday should prompt new store thinking
Purple Tuesday, the UK’s first accessible shopping day, took place today and was embraced by many retailers and the wider industry.
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AnalysisAnalysis: The store's changing role in the multichannel age
As the retail landscape is convulsed by change, the role of the store has never been more hotly debated.
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AnalysisRetail Re-engineered: Road-mapping the next 30 years
As Retail Week celebrates its 30th birthday, we explore what the next three decades of retail will look like.
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AnalysisAnalysis: Should UK retailers launch their own Singles' Day?
Alibaba’s Singles’ Day takes place this weekend and is likely to be its biggest yet – so, given its stellar success, should UK retailers be launching their own versions?
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Retail VoiceRemastering the art of fulfilment
At its Exchange 2018 event earlier this month, Manhattan Associates explained how automation can create personalised experiences in the supply chain as well as in store.
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Retail VoiceHow to unleash digital transformation’s full potential
When it comes to digital transformation across retail there is far more to consider than simply choosing your vendor and adding new technology.
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Retail VoiceFour ways to revolutionise CX with data capture tech
Jamie Dickinson, retail sales director for UK and Ireland at Datalogic, reveals the four areas retailers should be focusing on in 2019 to improve customer experience.
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OpinionM&S Marble Arch: Nice service, shame about the shop
Brilliant service, product that does the job, but why is nothing much done about the M&S flagship as a whole?
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OpinionAndy Clarke: Is it fair to besiege Pret over allergens?
As a father myself, my heart goes out to the parents of the young lady who died recently after eating a Pret sandwich.
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Retail VoiceFive steps to digital transformation
There are five steps retailers need to take to make digital transformation possible and they are all about people.
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OpinionOpinion: Customers will hold irresponsible retailers to account
There is serious commercial and reputational risk to not addressing social responsibility head on. But for most retailers it is frequently treated as a tick-box exercise.