All Customer experience articles – Page 41
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NewsWestminster council unveils Oxford Street investment plan
Westminster City Council has agreed an investment plan to “transform the Oxford Street district into a global, iconic destination” without the pedestrianisation of the main thoroughfare.
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OpinionJohn Roberts: Complacency has killed high street jobs
The death of the high street is a much-used term, but some bricks-and-mortar retailers are starting to pay the price for not inventing their own future.
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Retail VoiceHow the high street can help power ecommerce
Retailers should be taking advantage of the benefits of click and collect, says Retail Week Live's Launchpad winner HubBox.
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OpinionOpinion: Slow down, this is a convenience store
News that Tesco is trialling a cashless Express store at its Welwyn Garden City HQ is no real surprise, given that everyone from Amazon to Alibaba has been grabbing headlines and admiring glances for their scan and go, checkout-free stores.
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Retail VoiceThe five questions to ask before any digital investment
With technology advancements happening daily, how can retailers decide where to invest?
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AnalysisAnalysis: Five ways Carpetright aims to get back on track
Floorcovering specialist Carpetright has capped a torrid year with £70.5m of pre-tax losses.
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OpinionOpinion: How Primark thrives without doing digital
Talk to almost any retailer at the moment and it will only be a couple of minutes before things digital form part of the discussion.
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Retail VoiceRetail tech trends that enhance customer engagement
In-store experiences are here to stay, and the technology being used is getting bigger, better and bolder.
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NewsM&S and Microsoft strike 'game changer' tech deal
Marks & Spencer is teaming up with Microsoft on a strategic initiative designed to transform the retail experience through AI, Retail Week can reveal.
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Retail VoiceThree trends shaping the future of shopper loyalty
Food retailers strive to build a large and loyal customer base, but what exactly is loyalty and where is it headed?
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NewsIceland launches tech start-up accelerator programme
Iceland has become the latest retailer to establish a start-up tech accelerator programme as it seeks to take advantage of the opportunities heralded by digital innovation.
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OpinionOpinion: Get naked to get shoppers' attention
Back in 2003, a lot of people took off their clothes and lay down in Selfridges’ beauty hall. Pictures were taken and Spencer Tunick, the artist and overseer of this mass strip, had another notch on his camera.
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OpinionOpinion: Improving is not winning in retail
The roll call of failed or struggling retailers is growing: Toys R Us, Maplin, Poundworld, Carpetright, Mothercare, House of Fraser.
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Retail VoiceChanging the narrative with digital signage
Ahead of the 2018 Digital Signage Summit Europe, chairman of the conference Florian Rotberg discusses how new technologies are empowering retailers to generate compelling business strategies.
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AnalysisRetail Reimagined: The blueprint for department store 2.0
Our new Retail Reimagined series examines how traditional formats would look if they were designed now. Here, Becky Waller-Davies sketches a new vision of the department store.
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OpinionOpinion: Customer-centricity is only way for retail to thrive
The recent spate of high profile retail failures has highlighted the challenges facing legacy store-based organisations trying to survive and thrive in a digital world.
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Retail VoiceFive ways high street retailers can appeal to Gen Z
For Generation Z, self-service checkouts and contactless payments are among the most desirable features when it comes to in-store tech, according to YouGov research.
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Retail VoiceRetail destinations need to live up to experiential expectations
In today’s multichannel world, retail destinations need to live up to the demands of modern tech-savvy consumers.