All Customer experience articles – Page 44
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AnalysisStore of the Week: Kitchen Provisions, Stoke Newington
If you’re going to be a specialist, be special. On the basis of a visit to Kitchen Provisions, good merchandising gives this store an edge.
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OpinionBankruptcy bug is starting to look like an epidemic
The phrase ‘dropping like flies’ has been often on my lips as we witness one retail collapse after another and watch others staggering into intensive care.
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AnalysisPodcast: Why supply chain tech investment is crucial
Experience is going to be the key battleground in supply chain and significant investment is required to compete, retailers Kingfisher and Mountain Warehouse have warned.
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AnalysisIn pictures: King's Cross retail, the story to date
Leisure and retail in King’s Cross continues to evolve. John Ryan takes a look at what’s on offer in anticipation of Coal Drops Yard opening in October.
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Retail VoiceUnified retail and the future of shopping
Salesforce director of UK retail Chris Wood discusses the importance of technology and data in creating a seamless shopping experience across channels.
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AnalysisStore of the Week: Harriet Kelsall, Primrose Hill
In London, the Primrose Hill set enjoy a long street that leads to Regent’s Park, filled with luxury stores and eateries.
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AnalysisWhat are the job roles shaping the future of retail?
Chief intelligence officers, AI resources officers and heads of storytelling; these job roles sound rather fanciful but they will help to define the future of retail.
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AnalysisPodcast: Are the CCO’s days numbered in retail?
As retailers become more customer centric and nurture the adoption of this mindset across their business, the role of the chief customer officer will lose importance.
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AnalysisIn pictures: Market supermarkets, Italian style
The drive towards market-led supermarket interiors is well-established, but for the best that’s out there, head to Milan. John Ryan reports.
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OpinionDriving our digital future with delivery solutions
Hermes UK chief information officer looks at the innovative digital solutions set to tighten the supply chain and better connect with consumers.
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AnalysisStore of the Week: Converse's One Star Hotel, London
Not strictly a shop but a pop-up hotel-cum-design installation from Converse, offering a shopping and gig experience and featuring A$AP Nast and Tizzy T
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AnalysisAnalysis: Is your loyalty scheme still relevant?
Loyalty has long been at the heart of retail, but as pressure mounts and competition hots up, retaining existing customers has climbed up the agenda.
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OpinionFollow Nike’s lead and remodel the brand/retail deal
It’s time to rethink economic partnerships and reward stores for their role in sales, no matter in which channel transactions are made.
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Retail VoiceNot every economic downturn need impact your business
Andy Longhorn at Barclays Partner Finance discusses how retailers and consumers can reap the benefits of point-of-sale finance.
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AnalysisPodcast: The secrets to success in customer experience
From virtual reality runway shows in fashion stores to the rise of the chief customer officer, customer experience is retail’s new battleground.
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AnalysisStore of the Week: Huawei Experience Store, Milan
Phone and tech shops that actually make you take a second look are pretty thin on the ground, but one that might do so and which opened recently is the Huawei Experience Store in Milan’s CityLife shopping district.
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Retail VoicePayments in 2018: how to meet customer expectations
A laser focus on speed and security will enable brands to give consumers the payment experience they want, writes Andy McDonald.
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DataInfographic: Are consumers ready for Amazon Go?
Amazon is forging ahead with its revolutionary store format, but is it the experience that customers want?
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AnalysisStore of the Week: O2 Live Concept Store, Berlin
O2 has had several high street iterations, but for an outpost that’s a thing apart, head for Berlin’s Tauentzienstraße – home to its Live Concept Store.
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OpinionHow big data will power the latest advancements at Hermes
Hermes UK chief executive reveals plans for a new website and app powered by big data that will enrich the customer experience.