All Customer experience articles – Page 51
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AnalysisPodcast: The future of the embattled department store
Retail Week is proud to launch its first podcast series Taking Stock, this month shining a spotlight on the embattled department store sector.
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OpinionOpinion: Borough Market represents retail at its best
Cascades of colourful produce, fish so fresh they might have jumped straight from the waves, an abundance of food spanning every shade of savoury and sweet.
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OpinionOpinion: Social media isn't just about being social
The “feedback” British Airways’ customers posted online and the airline’s largely inadequate responses show how big businesses can still get social media very wrong.
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AnalysisAnalysis: Four secrets of customer experience success
Spoilt for choice by an abundance of merchandise of every variety imaginable, consumers are placing increasing value on experience rather than simply product.
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Retail VoiceHow to protect your business by managing risk
Why new sentencing guidelines should place regulatory compliance at the top of retailers’ priority lists.
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AnalysisAnalysis: How can retailers exploit seasonal events?
The prestigious KPMG/Ipsos Retail Think Tank discuss how retailers should use seasonal events to shore up sales.
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OpinionSeasonless fashion boosts revenues for 80% of retailers
Retail Week’s new report reveals what 50 of the UK’s most well-known fashion bosses think about trans-seasonal buying.
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NewsAsos plots visual search and returns revolution
Asos is investing in new technologies, such as visual search and the ability to refund its customers as soon as returns leaves their hands.
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AnalysisAnalysis: Can a Saturday job still lead to the top?
Some of UK retail’s biggest names began their career on the shop floor – but is ascending the retail ranks still possible today?
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Retail VoiceHow chatbots create conversational commerce
Chatbots provide retailers with a host of opportunities, from operational efficiencies and enhanced customer experiences to cost saving and intentional selling. Microsoft explores the technology.
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NewsGen Z want new technology, but still value stores
Generation Z are more inclined to use new technology and channels than their older millennial counterparts.
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NewsAndy Harding joins Mothercare as chief customer officer
Former House of Fraser chief customer officer Andy Harding is to join Mothercare in the same role, Retail Week can reveal.
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AnalysisOnline secret shopper: Is Ocado the Betamax of grocery?
Ecommerce expert James Hammersley puts the Ocado website through its paces to see if it can match the scale and breadth of the big four online supermarkets.
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OpinionOpinion: Retailers urgently need to invest, not cut
We are at the beginning of the crunch period in retail history. The critical indicators are all there.
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OpinionOpinion: The complex data of the customer journey
Think of that last significant purchase you made. New laptop? A holiday? New sofa? At this time of year maybe it was a new barbecue.
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Retail VoiceThree reasons to join the AI gold rush
Now far from just science fiction, artificial intelligence could be the key to future retail success, as Qubit’s research reveals.
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AnalysisAnalysis: How Shop Direct is evolving with AI
Shop Direct and IBM Watson have teamed up to develop an AI-powered chatbot, but the technology has had implications for the retailer’s wider business.
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VideoWatch: Honey Birdette boss on seducing the UK shopper
As Honey Birdette expands into the UK lingerie market, founder and creative director Eloise Monaghan explains how in-store experience is key to winning customers.
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AnalysisAnalysis: M&S gains McDonald’s customer focus
The appointment of Halfords chief executive Jill McDonald to one of the most pivotal roles at Marks & Spencer came as a bolt from the blue.
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OpinionOpinion: Lessons from the legendary Feargal Quinn
Irish retail entrepreneur Feargal Quinn was ahead of his time – today he’d be called a ‘disruptor’.