All Customer experience articles – Page 49
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OpinionOpinion: Unexpected phrases in the bagging area
The last few minutes of a supermarket shop can ruin everything that went before, but what can be done to better it?
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Retail VoiceMaximise your data without breaking the bank
InterSystems reveals how retailers can achieve a 360-degree understanding of their customer data without compromising on reliability, scalability or security.
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Retail VoiceHabits of the British shopper revealed
Consumers hate queuing and love shopping online, but are still more likely to buy in store, according to research by Adyen on today’s shopper.
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OpinionOpinion: The enduring power of the physical store
At a time when retail estates are being slimmed down and online shopping continues to burgeon, don’t forget the shop.
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OpinionWhat Amazon’s Whole Foods deal means for grocers
The retail sector is used to change, but every so often an event occurs that shakes the industry to its core.
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OpinionOpinion: Politicians could learn from retail
Whatever your perspective on the outcome of this year’s general election, I get the sense that many voters will have felt torn between policies, promises and people across the spectrum of political parties.
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NewsFarfetch and Condé Nast pen partnership deal
Farfetch has partnered with Condé Nast to create a ‘content-to-commerce’ partnership, integrating Farfetch product with Condé Nast editorial.
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AnalysisPodcast: The future of the embattled department store
Retail Week is proud to launch its first podcast series Taking Stock, this month shining a spotlight on the embattled department store sector.
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OpinionOpinion: Borough Market represents retail at its best
Cascades of colourful produce, fish so fresh they might have jumped straight from the waves, an abundance of food spanning every shade of savoury and sweet.
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OpinionOpinion: Social media isn't just about being social
The “feedback” British Airways’ customers posted online and the airline’s largely inadequate responses show how big businesses can still get social media very wrong.
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AnalysisAnalysis: Four secrets of customer experience success
Spoilt for choice by an abundance of merchandise of every variety imaginable, consumers are placing increasing value on experience rather than simply product.
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Retail VoiceHow to protect your business by managing risk
Why new sentencing guidelines should place regulatory compliance at the top of retailers’ priority lists.
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AnalysisAnalysis: How can retailers exploit seasonal events?
The prestigious KPMG/Ipsos Retail Think Tank discuss how retailers should use seasonal events to shore up sales.
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OpinionSeasonless fashion boosts revenues for 80% of retailers
Retail Week’s new report reveals what 50 of the UK’s most well-known fashion bosses think about trans-seasonal buying.
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NewsAsos plots visual search and returns revolution
Asos is investing in new technologies, such as visual search and the ability to refund its customers as soon as returns leaves their hands.
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AnalysisAnalysis: Can a Saturday job still lead to the top?
Some of UK retail’s biggest names began their career on the shop floor – but is ascending the retail ranks still possible today?
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Retail VoiceHow chatbots create conversational commerce
Chatbots provide retailers with a host of opportunities, from operational efficiencies and enhanced customer experiences to cost saving and intentional selling. Microsoft explores the technology.
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NewsGen Z want new technology, but still value stores
Generation Z are more inclined to use new technology and channels than their older millennial counterparts.
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NewsAndy Harding joins Mothercare as chief customer officer
Former House of Fraser chief customer officer Andy Harding is to join Mothercare in the same role, Retail Week can reveal.
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AnalysisOnline secret shopper: Is Ocado the Betamax of grocery?
Ecommerce expert James Hammersley puts the Ocado website through its paces to see if it can match the scale and breadth of the big four online supermarkets.