All Customer experience articles – Page 47
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AnalysisAnalysis: Five lessons retailers can learn from Netflix
Very few companies have had such a powerful effect on our collective conscience as Netflix.
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OpinionDon’t let retail become the next ‘nasty’ industry
Business practices that don’t prioritise customer service can reflect on a whole sector. Retailers should be wary of repeating Ryanair’s mistakes.
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OpinionOpinion: Rents and rates in retail reach the tipping point
The rising cost of rents, rates, consumer apathy and the web. How will retailers keep pace?
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OpinionDisrupt or be disrupted? A question for retailers
Amazon is the ultimate disruptor of retail. First it was online retailing with faster and faster delivery, then it was subscription models with Amazon Prime, and the internet of things with the dash button.
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GalleryStore of the week: Lavazza’s coffee shop in Milan
The blurring of the fine line between retail, leisure and entertainment is one of the features of many shopping districts and malls at the moment, and the newly opened Lavazza in Milan is a case in point.
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OpinionOpinion: Retail destinations can improve people’s lives
Our centres are vibrant, bustling destinations. But we’ll be dimming their lights and turning down the music for 60 minutes next week to create a better shopping experience for autistic people.
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Report StoreThe Top 30 UK Multichannel Retailers
The big hitters mastering seamless cross-channel retail
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OpinionOpinion: Will Microsoft Oxford Circus be Apple Lite?
A much bigger challenge than securing the right location lies ahead for Microsoft as news breaks that it will open a flagship in central London.
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NewsSainsbury’s trials checkout-free payments
Sainsbury’s is piloting checkout-free shopping in-store, allowing customers to pay via an app rather than queuing at the tills.
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NewsDebenhams snaps up Blow stake in beauty services drive
Debenhams has acquired a stake in on-demand beauty services firm Blow Ltd, securing an exclusive partnership with the provider.
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AnalysisOnline secret shopper: A French Connection faux pas
French Connection's losses may have shrunk in the six months to the end of July, but by no means is it out of the woods.
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AnalysisHow to ensure your ecommerce offering is world-class
Following Retail Week’s inaugural Tech.event, Isobel Chillman asks how retailers can ensure their digital evolution creates the best possible experience for consumers.
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OpinionOpinion: Retail design companies must fail fast
The Tech. conference from Retail Week should have attracted store designers as well as technology fans, so why weren’t they there?
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NewsGoogle, John Lewis and M&S on backing the right tech
Directors at Google, John Lewis and M&S spoke today about backing the right tech.
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OpinionOpinion: Stores need individual personality and a USP
A friend of mine popped out to Lidl the other day to buy some milk and returned delighted with their purchase of a foot pump and a two-metre-long, inflatable pink flamingo.
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InterviewFenwick unveils a department store fit for millennials
Fenwick has had the past 14 years to mull over what its next generation of department stores will look like – and the result doesn’t disappoint.
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Retail VoiceMarketing myth #1 – should marketers use urgency?
With an identified range of 15 marketing emotions, Persado shows brands how to take their relationships with online shoppers to the next level.
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OpinionOpinion: Will Reserved be enough for fickle shoppers?
The arrival of the Polish fashion giant in London was greeted by a curious crowd last week, but what makes the store interesting?
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AnalysisAnalysis: Pureplays tone down tech for debut stores
Established retailers have bent over backwards to digitise stores to attract younger consumers, yet online retailers opening physical space have stepped back from tech. Mark Faithfull asks whether retail is going back to basics.
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AnalysisAI in action: The transformation of retail
The opportunities presented by artificial intelligence are potentially transformative. And far from it being a technology of tomorrow, many retailers are already exploiting it.