All Customer experience articles – Page 50
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OpinionOpinion: Retailers urgently need to invest, not cut
We are at the beginning of the crunch period in retail history. The critical indicators are all there.
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OpinionOpinion: The complex data of the customer journey
Think of that last significant purchase you made. New laptop? A holiday? New sofa? At this time of year maybe it was a new barbecue.
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Retail VoiceThree reasons to join the AI gold rush
Now far from just science fiction, artificial intelligence could be the key to future retail success, as Qubit’s research reveals.
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AnalysisAnalysis: How Shop Direct is evolving with AI
Shop Direct and IBM Watson have teamed up to develop an AI-powered chatbot, but the technology has had implications for the retailer’s wider business.
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VideoWatch: Honey Birdette boss on seducing the UK shopper
As Honey Birdette expands into the UK lingerie market, founder and creative director Eloise Monaghan explains how in-store experience is key to winning customers.
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AnalysisAnalysis: M&S gains McDonald’s customer focus
The appointment of Halfords chief executive Jill McDonald to one of the most pivotal roles at Marks & Spencer came as a bolt from the blue.
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OpinionOpinion: Lessons from the legendary Feargal Quinn
Irish retail entrepreneur Feargal Quinn was ahead of his time – today he’d be called a ‘disruptor’.
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Retail VoiceTop three ways to boost loyalty and footfall
How can retailers forge stronger relationships with their customers and encourage them to shop in store? Mood Media has the answer.
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VideoWatch: B&Q launches first ever pop-up garden
B&Q has launched its first pop-up garden event in Soho Square, London, as it reappraises its brand image and attract a new, younger market.
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Retail VoiceCarpetright transforms service with new tech
As Carpetright reaps the rewards of a centralised appointment booking system, Kirona take us through the steps to the retailer’s success.
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Retail VoiceHow is the connected store changing retail?
BT Wi-Fi’s retail account director Janet Johnson explores how developments in Wi-Fi connectivity lay the groundwork to reimagine the high street experience.
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OpinionLord Kirkham on living with retail's heavy weather
Retailers reporting their figures mention the weather at their peril.
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OpinionReal-life retail: Tesco/Booker, and US appetite for UK
A daily eavesdrop on retail talking points and the latest industry developments – please share your thoughts in the comments section.
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NewsJohn Lewis names Cross as customer experience director
John Lewis communications boss Peter Cross has taken on an expanded role at the department store business.
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OpinionWRC blog: From retail's first kiss to robotic solutions
Customer experience, artificial intelligence and reinventing the mall were all on the first day’s agenda at the World Retail Congress.
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AnalysisBrexit: Seven opportunities for retailers to benefit
The Brexit decision may have brought uncertainty, but retailers can make the most of it.
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NewsJohn Lewis extends accelerator scheme across Waitrose
John Lewis has launched its fourth annual JLAB start-up accelerator competition and extended it across sister retailer Waitrose.
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OpinionOpinion: New stores are building brands, not sales
No matter who you talk to, everyone in the retail industry has a view on the online/offline debate.
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NewsInstagram expands shopping capabilities
Instagram has expanded its shopping capabilities, extending its in-app platform to more brands in the US.
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NewsRay Kelvin: We don’t need a chief customer officer
Ted Baker boss Ray Kelvin has questioned the trend of employing chief customer officers, insisting that his business can run without one.