All Customer experience articles – Page 48
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OpinionOpinion: Automation means shopper-free shops
The trend towards automating everything in the interests of speed and ‘convenience’ is one to be wary of.
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NewsJohn Lewis trials Home Solutions tradesmen service
John Lewis is piloting a tradespeople service, booking plumbers, gardeners and electricians on its customers’ behalf.
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GalleryStore gallery: Morrisons evolves in-store
The branch nearest Morrisons’ Bradford head office has had a makeover and offers a guide to the grocer’s current thinking.
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OpinionOpinion: John Lewis, retailer in residence
News that John Lewis is poised to mock up try-before-you-buy in-store apartments shows it is making use of existing assets. Retail Week Live 2017 ChatbotTo communicate with the Retail Week Live 2017 Chatbot you will need to voluntarily add the bot as a contact from within Skype, Facebook Messenger, or ...
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OpinionEvery retailer needs a strategy for going up against Amazon
I’m a ‘practicologist’, and while not a soothsayer, I do have a reasonably good idea of what’s coming down the track.
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GalleryIn pictures: The best and worst of Newcastle retail
Retail Week visits Intu Eldon Square in the heart of Newcastle and ranks the best and worse retail stores on offer.
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OpinionAugmented reality: What are the legal realities?
Augmented reality is growing in popularity but what are the legalities that retailers should bear in mind?
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AnalysisAnalysis: Why retailers should be engaging the ageing
The population may be living longer than ever before, but retailers are not doing enough to capture the spending power, or the interests, of their older customers.
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NewsDixons Carphone fires starting gun on services roll-out
Dixons Carphone is taking its services up a gear with the launch of new brand – Team Knowhow – to be rolled out across the UK from today.
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NewsAmazon and John Lewis ranked best for customer service
Amazon and John Lewis lead a list of the best brands for customer service, with Marks & Spencer, Tesco and Sainsbury’s in third, fourth and fifth place.
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OpinionOpinion: Six retail characteristics that define success
To succeed in the demanding world of the consumer customer experience is everything – but we’ve all heard that many times before right?
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AnalysisAnalysis: What’s next for retail subscription services?
Zalando’s launch of premium service Zet is the latest retail membership scheme, adding to the proliferation of such initiatives.
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CartoonBlower’s retail cartoon: Drama at John Lewis
Cartoonist Patrick Blower’s take on John Lewis sending staff to drama lessons to improve customer service.
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NewsJohn Lewis hires brand experience manager for new store
John Lewis will hire its first-ever manager of brand experience for its new Oxford store in a bid to ramp up its experiential credentials.
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AnalysisOnline secret shopper: Next must start with customers
With its share price having dropped more than 50% from its 2015 high, Next has fallen off its pedestal. Ecommerce expert James Hammersley investigates.
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OpinionOpinion: The future of shopping – functional or fun?
The general consensus is that in the future shopping will be either functional or fun.
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Retail VoiceWhat makes shoppers pick bricks over clicks?
Mood Media uncovers three key reasons why consumers are continuing to shop in physical stores instead of online.
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OpinionOpinion: How Superdrug made up ground in beauty
Superdrug’s stellar full-year results were driven by strong sales in its cosmetics division as the retailer contours its business for a younger shopper.
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Retail VoiceThink audio shopping is a joke? Think again
With sales of Amazon Echo and Google Home increasing, audio shopping is changing the customer journey and retailers need to take notice.