All Customer experience articles – Page 46
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OpinionThe best shopping centres continue to evolve and adapt
Christmas is fast approaching, and now is the time to reflect on the departing year and make resolutions for the year ahead.
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OpinionCustomer experience lessons from Retail Week Interiors
The recent Retail Week Interiors conference provided great examples of outstanding customer experience.
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AnalysisAnalysis: In-store experiences for every kind of retailer
What does experience in-store actually mean for shoppers and is it possible to incorporate it as part of a design blueprint?
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NewsAndrew Jennings: Why retailers need a point of view
In an extract from his new book, Almost is Not Good Enough: How to Win or Lose in Retail, Andrew Jennings draws on his experience at Harrods, Saks Fifth Avenue and many more to explore how retailers can thrive in this unpredictable era.
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OpinionOpinion: Find the silver linings in the retail forecast
Someone once told me that one can either complain because rose bushes have thorns or rejoice because thorns have roses. It’s all about perspective.
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Retail VoiceWhat does your brand mean to consumers?
To have and to hold-on-to; The secret behind getting consumers to buy into your brand.
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OpinionThe future of retail? You ain’t seen nothing yet
It’s difficult to predict what the retail landscape will look like in the next decade. One thing’s for sure – it will be altered beyond recognition.
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OpinionOpinion: Retailers must connect with their customers
There was some great conversation at the recent Squire Patton Boggs retail seminar, with Richard Lim presenting Retail Economics’ thoughts and data on the retail shopping experience.
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Retail VoiceIs your CEO a bit like Jeff Bezos?
Why retail leaders should look to Amazon’s pioneering chief executive as they navigate a sector transformation.
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Retail VoiceUsing data effectively for the bigger picture
Card transaction data is helping retailers close the loop between consumer insights and loyalty data for a more detailed view.
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AnalysisAnalysis: The brands making a play for the high street
Brands have always eyed opportunities to get closer to the consumer and now a generation of names are taking their own stores.
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OpinionOpinion: Wilko needs an update, and soon
With large numbers of staff accepting redundancy and a slump in profits, what should Wilko do to make things better?
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GalleryLong read: The best stores in the world, by design
Every year Retail Week scours the globe to find the best-designed stores that stand head and shoulders above the rest, and 2017’s list is no different.
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GalleryStore gallery: Is Bunnings giving Homebase enough TLC?
Bunnings has a mountain to climb when it comes to converting the Homebase estate to match the store format it revealed earlier this year in St Albans.
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OpinionDoes ‘experience’ just mean service at John Lewis?
There’s quite a lot on offer in Oxford’s new John Lewis, but is the ‘experience’ of shopping the store something that’s been around for years?
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GalleryStore gallery: Experiencing Oxford's John Lewis
John Ryan visits the new John Lewis in Oxford, which takes experience as its starting point, and builds from there.
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OpinionOpinion: Oxford’s Westgate will be a disappointment
Appropriately in the city of dreaming spires, the £440m Westgate centre extension in Oxford has been a vision of retailers, developers and city councillors for over 20 years.
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Retail VoiceThe future of retail - A view from Tech.
Vodafone UK discusses the most exciting ways technology is changing dynamics in retail.
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OpinionOpinion: Others should follow Topshop’s ‘reset’ lead
A day in October when you are not going to take much money is the perfect time to shut up shop and remerchandise rather than muddling through.
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OpinionMajestic and other wine stores can live up to the name
‘Immersive experience’ is a hackneyed term, but it can be a reality if you are selling wine.