All Customer articles – Page 10
-
Opinion‘Parking charge rises are ripping the heart out of my city centre’
York is one of the UK’s most popular retail and visitor destinations but parking prices have been ratcheted up so much that sales are sliding. A rethink is needed, argues York High Street Forum chair and retailer Phil Pinder
-
AnalysisBehind the scenes at the high-tech warehouse powering Sephora’s UK expansion
One year on from the start of a partnership between global beauty behemoth Sephora and logistics firm DHL, Retail Week visits the Coventry warehouse to understand how it is serving one of the nation’s most popular beauty retailers.
-
NewsJohn Lewis launches rapid delivery service with Uber Eats
Department store business John Lewis has struck a partnership with Uber Eats to pilot rapid delivery of some products.
-
NewsWarning sounded on grocery bill rises as Lidl wins record market share
Food price inflation is expected to add hundreds of pounds to consumers’ bills and many are concerned about the cost.
-
NewsRestoring tax-free shopping would deliver multi-billion pound sales boost
The UK economy could gain an extra £3.7bn a year and create more than 73,000 new jobs if tax-free shopping was reinstated for tourists, ministers have been told.
-
InterviewQ&A: Asos head of loyalty Macy Hong on the pureplay’s new loyalty scheme
Nearly a month ago, the pureplay fashion retailer announced the rollout of its new loyalty scheme Asos World. Retail Week sat down exclusively with the retailer’s head of loyalty and customer engagement Macy Hong to get a temperature check on how the launch has gone and what’s next.
-
NewsAsda to offer underperforming staff extra training as part of turnaround efforts
Underperforming Asda employees will be offered additional training as part of the grocery giant’s efforts to improve its lagging customer service ratings.
-
NewsWaitrose rolls out online grocery delivery pass
Waitrose is extending a subscription pass service for customers ordering their groceries online and on its app.
-
AnalysisIs the UK on the cusp of a ‘vibecession’?
With inflation climbing, job markets softening and consumer spending cooling despite soaring temperatures, is the UK in a summer ‘vibecession’?
-
NewsFrasers CFO: Business rates hike could scupper future store opening plans
Frasers are still “working hard to mitigate the £50m-plus” of extra costs from last year’s Budget, but its CFO is expecting more pain to come in the autumn.
-
NewsSainsbury’s rolls out Your Nectar Prices nationwide
The loyalty programme will offer Nectar customers lower prices on products based on their shopping habits, alongside usual Nectar Prices on multiple categories including dairy, fruit and veg, bakery, meat and fish.
-
NewsUK inflation climbs unexpectedly as pressure mounts on chancellor
UK inflation unexpectedly rose in June, according to the latest figures, mounting further pressure on chancellor Rachel Reeves.
-
NewsWoolworths is top consumer choice for high street return
Woolworths is the retailer that Brits would most like to return to the UK high street, new consumer research for Retail Week has revealed.
-
DataRanking: the retailers shoppers most want to see back on the high street
As shoppers mourn the disappearance of the WHSmith fascia from their high streets, and established retailers invest in long-dead names that once ruled British retail parks, thanks to exclusive research for Retail Week by Walnut Unlimited, we reveal the retailers that shoppers would most like to see return to their high streets.
-
Analysis‘Tackling Retail Crime Together’: the new government strategy to clamp down on crime
Retail crime has reached shocking levels and is getting worse with each passing year. Retail Week attended an event where the policing minister outlined the government’s plan for combatting crime
-
NewsGrocers welcome government 10-point Food Strategy plan
Supermarket giants Sainsbury’s and Aldi have both welcomed the publication of the government’s healthier eating and food security plan Good Food Cycle.
-
NewsRetail sales heat up as temperatures soar
The BRC-KPMG Sales Monitor, produced by the British Retail Consortium and KPMG, indicates that total retail sales in the UK have increased by 3.1% year on year in June, measured against a decline of 0.2% last year.
-
NewsMorrisons rolls out ‘More Card’ prices for Deliveroo customers
Morrisons has today announced that its More Card Prices are now available for customers shopping the grocer through the Deliveroo app.
-
FeaturePull the lever: where are smart retailers finding fresh growth?
From opening new customer segments and sales channels, to expanding overseas and diversifying their offers, Retail Week explores the ways retailers are getting back into growth and highlights some of the biggest success stories so far.
-
AnalysisHow Gen Z is influencing shop fit-outs and the future of retail
As Gen Z become increasingly important for retailers and brands alike to win over, Retail Week explores the influence of this generation on stores and the shopping experience of the future.