All Customer articles – Page 15
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GalleryStore gallery: Halfords’ latest new-look store ‘bridges gap’ between retail and services
Cycling and motoring accessories specialist Halfords has opened its latest overhauled branch.
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NewsConsumer confidence falls as rising inflation dampens spirits
Consumer sentiment across the UK has fallen in July, as rising inflation puts pressure on shoppers’ finances, according to data from the BRC-Opinium.
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NewsM&S wades into farming row with government tax grab criticism
Marks & Spencer has warned the government that changes to farming inheritance tax could discourage young people from entering the farming industry.
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NewsMorrisons to offer new and improved terms for independent partners
In a bid to continue the growth of its convenience store business, Morrisons has today announced that it will be offering independent partners enhanced terms.
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NewsM&S advert banned for including ‘unhealthily thin’ model
Marks & Spencer has had one of its online adverts banned after it is believed to have featured a model appearing “unhealthily thin”.
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NewsRetail expected to see a boost over summer due to higher consumer spending
The UK retail industry is expected to receive a boost this summer as consumers plan to spend more in shops, according to new research.
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AnalysisSustainability under the tree: Should retailers counter Christmas consumption with more CSR?
It’s officially Christmas in July, when retailers showcase what they have in store for the festive season. So how will they balance the festive consumption extravaganza with sustainability?
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Opinion‘Parking charge rises are ripping the heart out of my city centre’
York is one of the UK’s most popular retail and visitor destinations but parking prices have been ratcheted up so much that sales are sliding. A rethink is needed, argues York High Street Forum chair and retailer Phil Pinder
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AnalysisBehind the scenes at the high-tech warehouse powering Sephora’s UK expansion
One year on from the start of a partnership between global beauty behemoth Sephora and logistics firm DHL, Retail Week visits the Coventry warehouse to understand how it is serving one of the nation’s most popular beauty retailers.
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NewsJohn Lewis launches rapid delivery service with Uber Eats
Department store business John Lewis has struck a partnership with Uber Eats to pilot rapid delivery of some products.
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NewsWarning sounded on grocery bill rises as Lidl wins record market share
Food price inflation is expected to add hundreds of pounds to consumers’ bills and many are concerned about the cost.
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NewsRestoring tax-free shopping would deliver multi-billion pound sales boost
The UK economy could gain an extra £3.7bn a year and create more than 73,000 new jobs if tax-free shopping was reinstated for tourists, ministers have been told.
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InterviewQ&A: Asos head of loyalty Macy Hong on the pureplay’s new loyalty scheme
Nearly a month ago, the pureplay fashion retailer announced the rollout of its new loyalty scheme Asos World. Retail Week sat down exclusively with the retailer’s head of loyalty and customer engagement Macy Hong to get a temperature check on how the launch has gone and what’s next.
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NewsAsda to offer underperforming staff extra training as part of turnaround efforts
Underperforming Asda employees will be offered additional training as part of the grocery giant’s efforts to improve its lagging customer service ratings.
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NewsWaitrose rolls out online grocery delivery pass
Waitrose is extending a subscription pass service for customers ordering their groceries online and on its app.
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AnalysisIs the UK on the cusp of a ‘vibecession’?
With inflation climbing, job markets softening and consumer spending cooling despite soaring temperatures, is the UK in a summer ‘vibecession’?
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NewsFrasers CFO: Business rates hike could scupper future store opening plans
Frasers are still “working hard to mitigate the £50m-plus” of extra costs from last year’s Budget, but its CFO is expecting more pain to come in the autumn.
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NewsSainsbury’s rolls out Your Nectar Prices nationwide
The loyalty programme will offer Nectar customers lower prices on products based on their shopping habits, alongside usual Nectar Prices on multiple categories including dairy, fruit and veg, bakery, meat and fish.
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NewsUK inflation climbs unexpectedly as pressure mounts on chancellor
UK inflation unexpectedly rose in June, according to the latest figures, mounting further pressure on chancellor Rachel Reeves.
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DataRanking: the retailers shoppers most want to see back on the high street
As shoppers mourn the disappearance of the WHSmith fascia from their high streets, and established retailers invest in long-dead names that once ruled British retail parks, thanks to exclusive research for Retail Week by Walnut Unlimited, we reveal the retailers that shoppers would most like to see return to their high streets.