All Customer articles – Page 14
-
FeatureCotswolds Designer Outlet: The new retail destination aiming to be accessible to everyone
A brand new designer outlet has opened in the English countryside in what has been described as the “only major retail destination opening in the UK in 2025”. Retail Week was the first to visit the Cotswolds Designer Outlet shortly after its launch to discover what it has to offer shoppers.
-
NewsTrump unleashes blizzard of new tariffs as global trade war escalates
President Trump has unveiled fresh tariffs on nearly 100 countries overnight, causing international stock markets to tumble and fears of a global trade war to heighten.
-
NewsHigh street sales flatline as inflation leaves consumers ‘under huge pressure’
Bricks-and-mortar retail sales were nearly flat in July, as growing inflation and other pressures left consumers with very little disposable income.
-
Opinion‘Unemployment fears could weigh on consumers’ minds even more than price rises’
A cautionary comment from fashion powerhouse Next that rising unemployment could be a threat in the months to come will resonate with other retailers, observes Retail Week executive editor George MacDonald
-
NewsCotswolds Designer Outlet to launch new app for customers and brands
Cotswolds Designer Outlet, the new retail destination which opened in July, is launching a new app for customers and on-site brands, Retail Week can reveal.
-
NewsOutlet Shopping at The O2 sees double-digit sales growth backed by increased footfall
Outlet Shopping at The O2 has recorded a strong sales performance with double-digit growth as the entire scheme saw more visits, Retail Week can reveal.
-
AnalysisNo waste, no fuss: What it’s like to shop with weekly.shop
After years of efforts and attempts by major grocers at plastic packaging reduction, it remains difficult to go to a supermarket and get all the products you want without taking home some disposable plastics too.
-
NewsCo-op launches ‘next gen’ micro store format in UK grocery first
C-store specialist the Co-op has announced the launch of a new chain of ‘On the Go’ micro stores, which are around a quarter of the size of its usual convenience stores.
-
Chart of the WeekThe size of the secondhand market in Europe
New research out from Amazon and the Centre for Economics and Business Research (CEBR) found that the online secondhand goods market in the UK was worth £4.3bn in 2024.
-
Opinion‘Fashion sales are in structural decline and that has big implications for retailers’
Fashion volumes have been on a downward trend for some years, observes Alvarez & Marsal’s Erin Brookes, who offers suggestions on how retailers should respond
-
NewsEE to roll out in-store online safety appointments and resources for families
EE is rolling out new initiatives to better inform parents and keep younger customers safe online.
-
NewsTHG-owned Myprotein to stock products in Walmart for first time
The Manchester-based sports nutrition and supplements brand will begin stocking a curated range of products in US retail giant Walmart from August 8, as it looks to cement its growth in the American market.
-
AnalysisHas the UK reached peak Greggs?
After wilting in the unseasonable summer heat, and with investors questioning the brand’s direction, the food-to-go specialist’s boss Roisin Currie remains vehement that the UK hasn’t hit peak Greggs
-
NewsCo-op becomes first UK grocer to offer Deliveroo Express on-demand delivery
The Co-op has become the first UK retailer to partner with Deliveroo on its white-label delivery service Deliveroo Express.
-
Innovation of the WeekOpenAI launches ChatGPT agent that can order online groceries
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team. Every week, we bring you new ideas and case studies across consumer, technology, sustainability, economy, policy and industry.
-
FeatureCybersiege: are retailers sitting ducks?
Days without sleep as cybersecurity teams scoured systems. Store colleagues forced to work in ways they hadn’t for 30 years, clocking up extra hours “to keep the show on the road.” Online orders halted for weeks. So, what’s going on? Why is retail such a target? And what can the sector do to fend off future attacks?
-
NewsSunny weather drives UK retail sales to fourth consecutive monthly rise
UK retail sales are estimated to have risen 1.2% in April, marking the fourth straight month of growth and reaching their highest level since July 2021.
-
NewsConfidence falls as consumers sense ‘stormy conditions ahead’
The British public is cautious about what’s to come when looking at the economy and their personal finances, according to the latest GfK consumer confidence index.
-
AnalysisStore tour: Hotel Chocolat’s new flagship boxing up the best of the retailer’s physical formats
Nine months after taking over the top job at Hotel Chocolat from entrepreneurial founder Angus Thirlwell, chief executive Lysa Hardy and her team are building something new.
-
NewsCurrys rolls out new AI video tech to enhance customer experience
Currys is integrating AI video technology into its services operations in a bid to streamline customer experience.