All Customer articles – Page 14
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InterviewQ&A: Zendesk CEO and CTO on cyber attacks and what AI means for retail
Zendesk is one of the world’s leading customer service platforms, currently wielded by major UK retailers including Tesco, Next and Lush.
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NewsAdidas customer data stolen as it becomes latest retailer to be hit by cyber attack
German sportswear giant Adidas has become the latest retailer to be hit by a cyber attack.
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NewsTrump pushes EU trade talks deadline as 50% tariff threat looms
The President of the United States Donald Trump has pushed back the deadline for EU-US tariff negotiations to July 9, having previously threatened to slap 50% mark ups on all European goods on June 1.
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FeatureConnected stores: Is this the future of physical retail?
Most online shopping experiences aim to be seamless and convenient with as little faff as possible, so it makes sense that the same would be asked of brick-and-mortar stores
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NewsFood inflation climbs as retailers struggle with increased costs
Food prices jumped for the fourth month in a row, as retailers are now faced with absorbing an additional £5bn in costs from last year’s controversial Budget.
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NewsCo-op to roll out smart electronic shelf labels
Co-op is deploying smart electronic shelf labels across its nearly 2,400 UK stores in place of paper labels.
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NewsConsumer confidence improves but economic concerns have ‘not disappeared’
Consumer confidence nudged up in May across all key indicators despite economic concerns, including inflation and Trump’s tariffs, having “not disappeared”.
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InterviewThe Works boss Gavin Peck on new strategies, cyber security and rising crime
On the day that The Works upped its profit guidance off the back of strong trading results, chief executive Gavin Peck spoke to Retail Week about turning the business around, cyber security, and dealing with rising incidents of crime.
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Opinion‘While some will strike it rich, not all will be lucky in retail media gold rush’
As retailers rush to establish themselves as retail media players, the most successful companies have shown it takes serious investment and data sophistication, observes George MacDonald
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NewsGymshark launches loyalty scheme that rewards customers for working out
Gymshark has announced the launch of its first-ever loyalty programme.
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AnalysisWhy things might be looking up again for Greggs and Topps Tiles
While not usually two businesses analysed together, updates from both food-to-go giant Greggs and the homewares retailer Topps Tiles point to possibly more optimistic times ahead for retail.
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NewsCyber attacks hit consumer trust in online payments
The majority of UK shoppers have said reports of cyber breaches involving British retailers such as M&S and Co-op are affecting their trust in online payments.
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NewsMorrisons expands More Card loyalty scheme
Supermarket giant Morrisons has unveiled an expansion of its More Card loyalty scheme, rolling out “more partner points” for customers.
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NewsWaitrose rules out American chicken and beef despite US trade deal
Waitrose has reaffirmed its commitment to British farming and refused to compromise its animal welfare principles, despite the recent announcement of a trade deal with the US.
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NewsMarks & Spencer unveils ready meal packaging sustainability innovation
Marks & Spencer is piloting an alternative ready meal tray, which could potentially allow a significant reduction in the use of plastic.
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Retail VoiceHow to tackle refund abuse without losing good customers
From identifying issues to implementing interventions, Ravelin’s Laura Smettem takes a look at five ways retailers can reduce refund abuse without pushing customers away
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NewsThe Entertainer launches ‘biggest-ever price drop’
The Entertainer has announced its “biggest-ever price drop”, slashing prices across hundreds of its best-selling toys and games ranges.
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NewsDior becomes latest retailer to be hit by cyber attack
Luxury fashion house Dior has become the latest retail brand to fall foul of a cyber attack, confirming an unauthorised third party had gained access to its Chinese customer database.
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NewsCo-op promises improved availability as it enters ‘recovery phase’ after cyber attack
Co-op has promised customers they will see better availability by the weekend, as it enters what it called the “recovery phase” following the “malicious third-party cyber attack” which has laid its systems low for weeks.
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NewsSuperdrug expands online marketplace to include fashion brands
Health and beauty retailer Superdrug is expanding its online marketplace to include a selection of 60 fashion brands such as Regatta, Nike and Blue Vanilla.