All Customer articles – Page 6
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Chart of the WeekChart: What do Brits think are the dirtiest part of supermarkets?
Over half of UK shoppers (62%) worry about supermarket cleanliness, a Vypr survey of 1,900 people reveals, just weeks after 85 stores failed food hygiene inspections.
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AnalysisChatGPT agent mode on trial: how Sainsbury’s, Wickes and more handle AI as a customer
Most retailers aren’t yet ready to be shopped by customers using an AI agent. At least, that’s what our test of ChatGPT’s Agent mode showed when Retail Week put it through its paces on some typical shopping missions.
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InterviewMeet the accountant and the former fast-fashion buyer who founded a luxury womenswear brand
A year ago, Victora Price was leading Alvarez & Marsal’s private capital team, while Ashley McPherson had just taken a new product lead job at The Couture Club. Now the two are about to embark on the ambitious launch of a new luxury womenswear retailer, Emello.
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NewsDeliveroo to launch exclusive shareable dinner platform for families
Delivery service provider Deliveroo has partnered with over 30 leading UK restaurants to offer family friendly, shareable dishes for under £25 outside of peak hours.
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NewsRecord-breaking UK summer heat drives garden sales
It may now be the rain getting your garden wet, but the hot summer in the UK helped drive bumper sales in the garden category. That includes a 140% year-over-year spike in sprinkler sales
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Innovation of the WeekSustainable student marketplace launches in the UK
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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NewsPrimark opens new standalone homeware store in Manchester
Primark has opened the first standalone home store in Great Britain following a successful launch of the concept in Belfast earlier this year.
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NewsWest End lost over £300m in six months due to scrapping of tax-free shopping
The West End lost £310m in retail sales in the first half of 2025 as the axing of tax-free shopping took its toll.
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Analysis17 and Central: The London shopping centre championing convenience and community
Many London-based community shopping centres harbour a reputation of being run down, tired, and under-funded, but this narrative is changing.
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AnalysisUS de minimis is over: UK retailers start paying up
For US shoppers looking to buy products from retailers based in the UK and elsewhere, everything gets more expensive from tomorrow (if it has not already).
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NewsIceland rebrands bonus card in new loyalty push
Iceland and The Food Warehouse have rebranded their Bonus Card loyalty scheme and launched a new Mega Deals Event for customers on over 500 products.
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Opinion‘The customer may not always be right, but they must always win’
No retailer ever deliberately puts the customer second, but some make brazen claims about customer-centricity that they fail to come good on. Starting with the customer means taking a few steps back from what you’re selling, argues customer experience expert and former John Lewis director Peter Cross
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AnalysisExclusive data: How UK shoppers will spend this Christmas
With consumer confidence in flux and spending behaviours shifting, The Christmas Forecast report reveals what UK shoppers will buy, when they’ll buy it, and how much they plan to spend this Christmas
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NewsHolland & Barrett enters health and wellness partnership with Co-op
High street retailer Holland & Barrett has entered a partnership with Co-op to add a range of its health and wellness products into selected Co-op UK stores.
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GalleryMarks & Spencer reveals new-look Pantheon food hall
Marks & Spencer has opened the doors to a new food hall in its famous Pantheon store on London’s Oxford Street.
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NewsMarks & Spencer partners with eBay to launch pre-loved resale store
Marks & Spencer has launched an official M&S x eBay online store enabling shoppers to trade in and buy pre-loved M&S clothing, footwear and accessories.
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NewsPrice of grocery staples driving inflation as costs continue to bite
The rising price of both fresh and ambient food is driving overall inflation, as the £7bn of added costs from last year’s Budget continue to feed through to customers.
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Innovation of the WeekEvri trials robot dog deliveries in the UK
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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NewsRetailers warn chancellor that prices will rise if more tax is imposed in autumn Budget
Over 60 of the UK’s largest retailers have written a letter to chancellor Rachel Reeves warning her that prices will rise if additional tax hikes are introduced in the upcoming autumn Budget.
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NewsConsumer confidence increases but rising inflation looms
Consumer confidence has risen slightly in August, but this may not last long as there are “clouds on the horizon in the form of inflation”.