All Customer articles – Page 9
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NewsM&S launches monthly market trend-led capsule programme
M&S has launched a monthly capsule programme, the Love That Drop, providing customers with the latest catwalk looks and emerging style trends.
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FeatureShein and Temu: can retail ever be the same again?
The ultimate disruptors, Shein and Temu, have built empires on being ultra-cheap, with traditional high street players left to pay the price. Retaliation from new regulators and customs officials is just around the corner, but after changing what Brits think products are worth, will the industry ever go back to normal?
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Opinion‘1990s reloaded – why retailers need to respond to the AI revolution’
The ‘90s fundamentally changed consumer behaviour, and the same is happening again. Retailers have an opportunity to learn from the disruption of the last few decades, believes Deloitte’s Oliver Vernon-Harcourt
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Chart of the WeekCharts of the Week: ‘Awful April’, Iran war and the cost of living
April is upon us. The time when businesses and government bodies typically reserve the right to up the price of bills, whether that is because of inflation, upgrades or shoring up their finances.
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NewsUK retail sales fall by most since March 2020
UK retail sales in the month of March tumbled by the most since April 2020, and the closure of the majority of non-food shops during the first weeks of the Covid-19 pandemic.
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AnalysisIn a time of permacrisis, have retailers forgotten the art of trading?
With the sector staggering from one crisis to the next over the last six years of ‘permacrisis’, Retail Week looks at whether many retailers and brands have simply forgotten the fundamentals of the business.
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NewsPinterest debuts shoppable TV series
Pinterest has launched its first shoppable TV series, testing out a new format for a more enhanced shopping experience.
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NewsTikTok Shop gears up for ‘Spring Sale’ and beauty pop-up store
TikTok Shop is preparing for its in-app Spring Sale with the launch of a beauty pop-up store over one weekend in London.
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Opinion‘Next will set the tone on retail’s prospects when it reveals results as war rages’
Fashion powerhouse Next reports soon. The industry will look to chief executive Lord Wolfson for his views on prospects as war unsettles the global economy, says George MacDonald
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NewsUK consumer confidence sees biggest monthly drop since lockdown
Nearly two-thirds (63%) of the UK public expect the economy to worsen over the next six months.
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NewsKingfisher to launch agentic AI-powered shopping
Kingfisher is partnering with Google to launch agentic AI shopping across its B&Q, Castorama France and Poland, and Brico Dépôt France brands, Retail Week can reveal.
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Opinion‘Customer expectations of retail AI are not what you think’
Customers may not be asking for AI directly, but it is already resetting expectations across the industry, observes Dunnhumby’s Sandra Stanley
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NewsVisa tests out AI agent purchases
The global payments provider is launching a new trial involving leading UK banks, testing out how AI shopping agents could make purchases on behalf of consumers
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AnalysisJoybuy UK MD: ‘We’re here to shake up the UK ecommerce market’
Joybuy UK, a new online shopping venture from Chinese ecommerce giant JD.com, officially launched today (March 16).
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InterviewQ&A: Charles Clinkard boss Tim Payne on reinventing a 100-year-old brand
Middlesborough-based footwear retailer Charles Clinkard has survived a World War, economic downturns and profound societal shifts. Managing director Tim Payne talks to Retail Week about how he’s navigating the business through what might be its biggest change of them all
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NewsCharles Clinkard mulls store closures as brand pivots to ecommerce focus
The boss of 102-year-old footwear retailer Charles Clinkard is considering closing as much as two-fifths of its UK store estate, as the brand pivots to a strategic ecommerce focus in a bid to turn around tough trading, Retail Week can reveal.
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Opinion‘When shoppers hand decisions to AI, influence moves upstream’
AI is accelerating a shift in consumer behaviour in two distinct ways and changing the rules of influence, believes Publicis’ Steve Ricketts
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AnalysisAgentic commerce: Which retailers are embracing this new way of shopping?
More retailers are embracing a new way of shopping by letting AI agents browse, search, recommend, and purchase on behalf of the shopper – known as agentic commerce.
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NewsMajority of customers against TGJones rebrand
Three-quarters of the British public are not fans of the rebrand of the former WHSmith high street business to TGJones, according to exclusive polling shared with Retail Week.
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NewsFebruary sales fall flat as BRC warns of further issues from Middle East conflict
The retail industry in February saw weak spending across many categories as the British Retail Consortium (BRC) warned that the conflict in the Middle East could “knock any recovery off course”.