All Customer articles – Page 9
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NewsCo-op launches ‘next gen’ micro store format in UK grocery first
C-store specialist the Co-op has announced the launch of a new chain of ‘On the Go’ micro stores, which are around a quarter of the size of its usual convenience stores.
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Chart of the WeekThe size of the secondhand market in Europe
New research out from Amazon and the Centre for Economics and Business Research (CEBR) found that the online secondhand goods market in the UK was worth £4.3bn in 2024.
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Opinion‘Fashion sales are in structural decline and that has big implications for retailers’
Fashion volumes have been on a downward trend for some years, observes Alvarez & Marsal’s Erin Brookes, who offers suggestions on how retailers should respond
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NewsEE to roll out in-store online safety appointments and resources for families
EE is rolling out new initiatives to better inform parents and keep younger customers safe online.
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NewsTHG-owned Myprotein to stock products in Walmart for first time
The Manchester-based sports nutrition and supplements brand will begin stocking a curated range of products in US retail giant Walmart from August 8, as it looks to cement its growth in the American market.
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AnalysisHas the UK reached peak Greggs?
After wilting in the unseasonable summer heat, and with investors questioning the brand’s direction, the food-to-go specialist’s boss Roisin Currie remains vehement that the UK hasn’t hit peak Greggs
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NewsCo-op becomes first UK grocer to offer Deliveroo Express on-demand delivery
The Co-op has become the first UK retailer to partner with Deliveroo on its white-label delivery service Deliveroo Express.
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FeatureCybersiege: are retailers sitting ducks?
Days without sleep as cybersecurity teams scoured systems. Store colleagues forced to work in ways they hadn’t for 30 years, clocking up extra hours “to keep the show on the road.” Online orders halted for weeks. So, what’s going on? Why is retail such a target? And what can the sector do to fend off future attacks?
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Innovation of the WeekOpenAI launches ChatGPT agent that can order online groceries
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team. Every week, we bring you new ideas and case studies across consumer, technology, sustainability, economy, policy and industry.
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NewsSunny weather drives UK retail sales to fourth consecutive monthly rise
UK retail sales are estimated to have risen 1.2% in April, marking the fourth straight month of growth and reaching their highest level since July 2021.
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AnalysisStore tour: Hotel Chocolat’s new flagship boxing up the best of the retailer’s physical formats
Nine months after taking over the top job at Hotel Chocolat from entrepreneurial founder Angus Thirlwell, chief executive Lysa Hardy and her team are building something new.
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NewsConfidence falls as consumers sense ‘stormy conditions ahead’
The British public is cautious about what’s to come when looking at the economy and their personal finances, according to the latest GfK consumer confidence index.
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NewsCurrys rolls out new AI video tech to enhance customer experience
Currys is integrating AI video technology into its services operations in a bid to streamline customer experience.
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GalleryStore gallery: Halfords’ latest new-look store ‘bridges gap’ between retail and services
Cycling and motoring accessories specialist Halfords has opened its latest overhauled branch.
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NewsConsumer confidence falls as rising inflation dampens spirits
Consumer sentiment across the UK has fallen in July, as rising inflation puts pressure on shoppers’ finances, according to data from the BRC-Opinium.
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NewsM&S wades into farming row with government tax grab criticism
Marks & Spencer has warned the government that changes to farming inheritance tax could discourage young people from entering the farming industry.
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NewsMorrisons to offer new and improved terms for independent partners
In a bid to continue the growth of its convenience store business, Morrisons has today announced that it will be offering independent partners enhanced terms.
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NewsM&S advert banned for including ‘unhealthily thin’ model
Marks & Spencer has had one of its online adverts banned after it is believed to have featured a model appearing “unhealthily thin”.
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NewsRetail expected to see a boost over summer due to higher consumer spending
The UK retail industry is expected to receive a boost this summer as consumers plan to spend more in shops, according to new research.
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AnalysisSustainability under the tree: Should retailers counter Christmas consumption with more CSR?
It’s officially Christmas in July, when retailers showcase what they have in store for the festive season. So how will they balance the festive consumption extravaganza with sustainability?