All Customer articles – Page 7
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NewsConsumer confidence ‘in the doldrums’
Consumer expectations are showing signs of stagnation, according to the British Retail Consortium.
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NewsWalmart recalls possibly radioactive shrimp
US retail giant Walmart has recalled some shrimp products in 13 states after a shipment of the product tested positive for radioactive contamination.
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NewsTopshop to return to UK high street with Liberty
Topshop has confirmed the identity of its first UK stockist in a social media video showing the façade of iconic London department store Liberty.
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FeatureFrom browsing bliss to tedious clicks: Has online shopping lost its spark?
According to research by Criteo, 76% of people think that ecommerce is functional, but not fun, almost 80% find shopping online lonely, compared to an experiential in-store experience, and nearly a third even view it as a chore.
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Chart of the WeekUK shoppers more hesitant about AI in retail than international consumers
A survey of shoppers in five key Western markets has shown that UK consumers are the most likely to express hesitation about the rollout of AI features by retailers.
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NewsGousto targets supermarket shoppers with ‘convenience without compromise’ campaign
Recipe box brand Gousto is launching a major new advertising campaign aimed at targeting supermarket customers and stealing market share from the grocery giants.
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NewsAmazon faces legal action over ‘artificially inflating prices’ from consumer rights organisation
Amazon is facing legal action from a consumer rights organisation on behalf of UK customers as it is accused of “artificially inflating prices”.
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Innovation of the WeekAlibaba launches ‘world’s first’ AI agent for global trade
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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InterviewQ&A: Sunspel chief executive on bucking the downwards trend in luxury
From dressing the Rolling Stones to James Bond and Brad Pitt, British luxury brand Sunspel has been the outfitter of choice for the rich, cool and famous for over 160 years. Chief executive Raul Verdicchi speaks to Retail Week about outperforming the market, opening new stores and dealing with Trump’s tariffs.
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NewsTopshop relaunches standalone website
Topshop.com has relaunched this morning under its own domain name and separately from Asos’ ecommerce platform.
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AnalysisStore tour: Exploring Ikea’s latest opening with UK boss Peter Jelkeby
Fresh from opening the first of three smaller-style stores, Ikea has debuted a new shop in Brighton’s city centre.
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NewsMarks & Spencer still grappling with internal IT issues months after cyber-attack
M&S is still struggling to deal with the fallout from its recent cyber-attack, with IT systems in critical business functions still not fully up and running to pre-attack levels, Retail Week understands.
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AnalysisMad for it: How Oasis’ reunion has delivered a £1bn boost for the high street
Oasis’ long-awaited reunion tour has been a golden boost for the UK’s otherwise struggling high streets and city centres. Retail Week crunches the numbers to see how the band has boosted footfall and spend.
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Chart of the WeekChart of the Week: Gen X to overtake baby boomers as the dominant global spending power
The Gen X population is about to overtake baby boomers as the leading global spending power, but despite their burgeoning consumer influence, the generation born between 1965 and 1980 are frequently overlooked as a segment
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AnalysisThe UK’s top beauty trends of summer revealed
As Brits are in the midst of a scorching summer with festivals, holidays abroad and staycations planned, many have been hitting the shops to pick up all the summer essentials.
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NewsHobbycraft announces it will shut more stores
Hobbycraft has announced that it will be closing more stores this month and in September.
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OpinionFrom assistants to agents: What agentic AI really means for retail
There’s lots of hype, but agentic systems won’t deliver value unless they’re grounded in the realities of how retail works, argues Dunnhumby’s Sandra Stanley
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GalleryZara reopens flagship Manchester store with ‘the most advanced technology’
Fashion retailer Zara has reopened its flagship store in Manchester, showcasing its latest store concept with the “most advanced technology”.
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Innovation of the WeekArgos launches new social media series spotlighting top products
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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NewsCurrys launches new AI tool for store staff
Electricals retailer Currys has partnered with an intelligence management platform to launch a new AI tool for store staff.