All Customer articles – Page 13
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Chart of the WeekChart of the Week: Gen X to overtake baby boomers as the dominant global spending power
The Gen X population is about to overtake baby boomers as the leading global spending power, but despite their burgeoning consumer influence, the generation born between 1965 and 1980 are frequently overlooked as a segment
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AnalysisThe UK’s top beauty trends of summer revealed
As Brits are in the midst of a scorching summer with festivals, holidays abroad and staycations planned, many have been hitting the shops to pick up all the summer essentials.
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NewsHobbycraft announces it will shut more stores
Hobbycraft has announced that it will be closing more stores this month and in September.
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OpinionFrom assistants to agents: What agentic AI really means for retail
There’s lots of hype, but agentic systems won’t deliver value unless they’re grounded in the realities of how retail works, argues Dunnhumby’s Sandra Stanley
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GalleryZara reopens flagship Manchester store with ‘the most advanced technology’
Fashion retailer Zara has reopened its flagship store in Manchester, showcasing its latest store concept with the “most advanced technology”.
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Innovation of the WeekArgos launches new social media series spotlighting top products
Innovation of the Week is a series highlighting retail initiatives that have caught the eye of our team.
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NewsCurrys launches new AI tool for store staff
Electricals retailer Currys has partnered with an intelligence management platform to launch a new AI tool for store staff.
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NewsCo-op boss Matt Hood: I’d like to open 300-400 ‘On The Go’ format counters
Co-op Food chief executive Matt Hood has ambitions to open up to 400 hot food counters from its ‘On The Go’ micro store concept, and convert a number of existing Co-op stores to the new ‘next gen’ format.
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NewsAsda to launch new ecommerce insight platform Asda Xpert
Supermarket giant Asda has partnered with an ecommerce data analytics platform to create and launch the retailer’s new ecommerce insight and collaboration platform Asda Xpert, Retail Week can reveal.
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NewsBoots expands own-brand range of home testing kits
Boots is expanding its own-brand range of at-home testing kits for customers to get a better understanding of their health.
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NewsRab expands US presence with new store
Derbyshire-based outdoor brand Rab has moved its only US location to a larger space in Denver, Colorado, marking a significant milestone in their US operation.
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GalleryStore gallery: Roadchef’s first Farm Shop ‘marks shift in motorway shopping’
Motorway services group Roadchef has opened its first Farm Shop, specialising in local produce.
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NewsCo-op pledges to ‘stand firm on climate, opportunity and community’
C-store specialist the Co-op has unveiled a new strategy designed to embed social value across every part of the business.
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NewsAsda eyes £400m sale-and-leaseback deal to fund turnaround push
Asda is in talks for a sale and leaseback property deal on some 20 of its supermarkets, as part of a £400m deal to help fund its wider turnaround plans for the grocery business.
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AnalysisDuck World: Meet the little retailer dealing with the sector’s biggest problems
On a self-appointed mission to spread joy, Duck World co-founder Irina Fedotova is instead left dealing with surging crime and costs threatening to clip her growing business’ wings
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Opinion‘It’s time we faced into the reality that people don’t want as much new stuff any more’
Consumers are rethinking what – and how much – they need across all retail categories. OC&C’s Matt Coode suggests ways that retailers might profitably respond to an enduring change in shopping behaviour
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FeatureCustomer loyalty – what will the next three decades of evolution mean for retail?
In 1995, a little card fundamentally changed how retailers would understand their customers for decades to come.
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NewsSephora hits milestone of ten UK stores
Beauty retailer Sephora has hit a milestone in its growth journey by opening its 10th UK store.
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GalleryStore gallery: Nespresso opens new ‘immersive’ Edinburgh boutique
Nespresso has opened its newest “immersive coffee experience” boutique in the heart of Edinburgh’s St James Quarter shopping centre.
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NewsAsda earmarks £12m for Yorkshire store upgrades
Grocery giant Asda has set aside £12m to invest in its store estate in Yorkshire, as part of its bid to modernise its estate and enhance its in-store experience.