All Customer articles – Page 102
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Retail VoiceThe case for seamless, not soulless, store experiences
Retail influencer Natalie Berg examines the rise of the experiential store and why customer experience is fast becoming the new currency in retail
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OpinionOpinion: How retailers can win in the age of convenience
UK retail sales experienced their “worst June on record” according to the British Retail Consortium. Small surprise then that retailers and brands are testing and trialling new ways to drive growth.
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AnalysisAnalysis: Seven ways retail is going back to the future
Retail is undergoing a technological revolution with AI, VR, robots and blockchain being trialled and tested throughout the industry. But retailers are increasingly revisiting old-school shopkeeping tactics to win customers and increase sales. Retail Week looks at seven ways that retailers are going back to the future.
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AnalysisCoping with the ‘rent of online’ – customer acquisition costs
Bricks-and-mortar retailers may lament rent and business rates, but etailers have their own overheads: customer acquisition costs – and they are spiralling. George MacDonald investigates how they are coping with this digital overhead.
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AnalysisAnalysis: The winning strategy for the store of tomorrow
Competitive pressures faced by today’s retailers have forced a reimagining of the store in order to appeal to more demanding consumers.
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NewsShop Direct poaches Boots exec for trading director role
Shop Direct has snapped up Boots own-brand boss Guy Farmer to helm the etail group’s trading division.
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NewsWayfair set to open first UK pop-up showroom
Wayfair is opening a bricks-and-mortar pop-up store for one day to showcase its online offerings and give customers a sneak-peek at its Christmas 2019 range.
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AnalysisAnalysis: Six stores that Amazon can’t touch
Amazon may appear to be an unstoppable retail juggernaut steamrollering everything in its path, but there are some stores it still cannot touch because of their unique propositions.
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VideoWatch: Will Microsoft store launch a new fleet of flagships?
As Microsoft opens its first flagship store in Europe on Regent Street, the team look at what it means for bricks-and-mortar retail in the capital and beyond.
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DataData: Nearly two-thirds of shoppers back 1p fashion tax
Over half of shoppers say they would be prepared to pay a penny tax on fashion purchases to bolster the sector’s sustainability credentials.
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OpinionBryan Roberts: Sainsbury’s stores still a mixed bag
Against a backdrop of relentless discounters, a resurgent Tesco and a recovering Asda, Sainsbury’s put out its first-quarter update this morning, putting a brave face on what might be considered a tepid set of numbers.
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DataData: Half of shoppers less likely to visit checkout-free stores
Half of shoppers are less likely to visit a checkout-free store despite their growing popularity.
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NewsM&S launches food marketing campaign with ITV Weather
Marks & Spencer has launched a promotion with ITV Weather to highlight its fresh food credentials.
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NewsAmazon Prime Day to run over 48 hours for first time
Amazon’s annual Prime Day deals extravaganza will be extended this year to run over a 48-hour period for the first time.
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AnalysisTesco: How Lewis will untap new growth opportunities
As Dave Lewis’ turnaround of Tesco nears completion, he is turning attention to new growth opportunities. Retail Week looks at where he is focusing his energy.
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OpinionOpinion: Time to take a leaf out of Waterstones’ book
It seems a long time ago – some people won’t even remember it – that Amazon was simply an online bookseller.
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AnalysisHow 44 retail leaders plan to re-engineer their businesses
The next five years will be marked by investment in digital, in-store tech and head-office staff as retailers re-engineer their businesses for future growth, a report from Retail Week has found.
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NewsDecathlon launches 'cashierless shopping' across Dutch stores
Decathlon has launched “cashierless” mobile self-checkout capabilities across all of its stores in the Netherlands.
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Retail VoiceThe invasive ads hijacking shoppers’ online journeys
Shoppers find them frustrating and retailers know they are damaging, so take back control of your customer journey with measures to prevent interruptions.
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