All Customer articles – Page 99
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VideoWatch: Selfridges enters festive ad fray with ‘modern’ Christmas short
Selfridges has unveiled its Christmas advert, with what it called an “alternative take on the genre” focused on the future and the “enduring message of love through the togetherness of family and friends”.
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DataOne in five shoppers to spend less at Christmas
One-fifth of customers are likely to spend less money with retailers at Christmas this year due to uncertainty around the December general election and Brexit, exclusive Retail Week research has found.
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Retail VoiceWhy creating communities around shopping centres is good business
Shopping centres wishing to become retail destinations need to capitalise on surrounding land, says intu
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NewsLidl makes 'significant steps' on plastic and food waste reduction
Lidl has said it has reduced its plastic footprint and food wastage per store significantly over the last two years.
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VideoWatch: Argos puts catalogue at heart of Christmas ad
Argos has centred its Christmas advertising campaign around its catalogue for the first time in a decade.
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NewsConsumer confidence falls as Brexit uncertainty takes toll
Consumer confidence declined in October as political and Brexit uncertainty bit.
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Retail VoiceDigital pureplay retailers lead in global commerce
The very best in international retail are digital natives who are using innovative technology and speedy fulfilment to win new customers globally
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NewsM&S launches menswear marketing campaign to ‘shout about changes’
Marks & Spencer has unveiled a new menswear marketing campaign to emphasise how its offer has changed and prompt a reappraisal by shoppers.
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NewsSosandar sales soar following ‘aggressive marketing strategy’
Sosandar has posted a jump in sales following investment in its marketing strategy and broadening product ranges.
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Retail VoiceProviding a multi-sensory experience for your multichannel consumer
How retailers can use events and appointments to optimise the in-store experience
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OpinionMichael Jary: Driverless cars will change everything about retail hot spots
In his autobiography, Sam Walton described why he preferred a small propeller plane to a jet. The Walmart founder could fly closer to the ground and see how America’s towns and cities were growing.
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GalleryIn pictures: Smartech ‘Store of The Future’ saving retail from boredom
Smartech unveiled its flagship ‘Store of the Future’ inside Selfridges on Oxford Street last night, showcasing “ground-breaking makers, creators and start-ups” from the tech sector.
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OpinionOpinion: New retail growth requires an old-school ethos
One hundred years ago – prior to the industrialisation of retail – every retailer was by definition what I call a ‘customer-keeper’.
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Retail VoiceThe 3% rule that will transform your customer experience
Identifying small but numerous enhancements to your customer experience could help you dominate your market
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NewsBrexit fears threaten to put brakes on Christmas spending
Christmas spending is forecast to be lacklustre as concerns about Brexit weigh on shoppers.
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AnalysisAO.com and Lush setting the video benchmark
AO.com and natural beauty brand Lush are among the businesses named video leaders by Retail Week and Brightcove in the new Video Oscars report
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Retail VoiceHow to measure satisfaction in the new retail age
Customer satisfaction is key to retaining loyalty and driving revenue, but even in the digital age it’s hard to get a handle on feedback
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DataData: John Lewis’ look at how we shopped in 2019
John Lewis’ latest retail report has delved into the trends that have driven sales in 2019 and those that fell by the wayside.
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Retail VoicePrinciples of persuasion to tap into e-consumer psychology
Four key psychological principles that should be applied to ecommerce marketing to ensure high conversion rates
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Retail VoiceWhat does experience really mean?
Brand and retail consultancy Fitch’s Morgan Holt explains how to break down the concept of ’experience’ into something more usable